Students lose access

  • deus_073

    (@deus_073)


    1 year, 5 months ago

    Hi, 20+ students have reported that after a while they lose access to the courses. I have to manually make a new order for the courses to be available. Why would this happen and how can I fix it?

    I didn’t make any changes on the website, it seems random.
    Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support brianvu-tp

    (@briantp)

    1 year, 5 months ago

    Hi deus_073,

    Thank you for reaching out.

    To investigate the issue, I recommend checking the order status of the students who lost access to the courses. It’s possible that the order status may have changed, causing the students to lose access.

    Let me know what you find, and we’ll assist you further from there!

    Best regards,
    Brianvu-tp

    Thread Starter deus_073

    (@deus_073)

    1 year, 5 months ago

    The order status does not change, it remains finalized. I also tried updating it manually – from pending to finalized. It doesn’t seem to fix it. Only when I make a new order does the student regain access.

    Plugin Support brianvu-tp

    (@briantp)

    1 year, 5 months ago

    Hi deus_073,

    Thank you for the update.

    Based on your description, we’re still unsure of the exact cause of this issue. However, you don’t necessarily need to create a new order to restore access for the affected users. You can manually assign the course to those users through LearnPress Tools by following this path:

    LearnPress Tools -> Assign/Unassigned Course

    If the issue persists, please let us know, and we will work on finding a more permanent solution for you.

    Best regards,
    Brianvu-tp

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Students lose access’ is closed to new replies.