Hi, can you enable Debug mode. Then once the payment is processed, check the log file and report back.
Thank you
Ok, I just emailed the debug mode. Noticed the Dec. 16th payment was not processed on my credit card and shows this message inside stripe:
This draft invoice was generated by a subscription. It can be edited until your integration responds or in 3 days.
I’ll notify you once the payment/if the payment is processed and would you like me to paste the log files or anything specific you’d like to see?
Typo above: I “enabled” debug not emailed 🙂
Hi,
I’ll notify you once the payment/if the payment is processed and would you like me to paste the log files or anything specific you’d like to see?
Yes, paste the log file information here but make sure no private information/links are revealed in the logs.
Thank you
When I click the link to view the debug log file it leads to a blank page. Nothing displays. I shows the full url path with http://mywebsite.com/wp-content/plugins/simple-membership/log.txt. but there is no content showing.
I can also say that Stripe did not process the following subscription payment due yesterday. Nor does it show on my credit card.
Hi, please let me know if you followed these instructions to add the Stripe subscription button.
Thank you
Yes, it was easy using the plugin and setting it up. Created buttons and tested successfully a one time payment product and tested a subscription product where the initial payment was successfully processed but no future payments were processed.
Here’s a walkthrough of my settings:
https://www.dropbox.com/s/fitkli69njnjruf/webhook.mp4?dl=0
Hi, thank you for the extra information. I have submitted a message to the developers to investigate further your issue.
Kind regards
Will you update this thread or shall I have direct communication with them? I really need to know if this plugin will work with stripe for subscriptions as my site is 2 days from going live. I have to make some hard decisions. I know many others expressed it won’t work on their site at all for this purpose. Really hoping this isn’t the case.
Hi, you are most welcome to use the following contact form. Make sure that you mention about this support thread.
Thank you
I submitted a ticket.
FYI: Stripe processed the next subscription payment but the web hook error is still being produced. I included this info in the ticket.
I did not get a response. Can you continue to assist me please?
Now when I click – View general debug log file by clicking here. It leads to a page with this content showing:
[12/18/2018 7:27 PM] – SUCCESS: Log file reset
——————————————————————
It has done this for a couple days.
I can report that two more subscription payments have been processed properly by Stripe. I created a Live subscription product with a 2 days billing cycle. It seems each payment processed is approx. 2 days late but the payments are being completed.
Only issue is the webhook endpoint error
Hi,
I did not get a response. Can you continue to assist me please?
The developers told me that you need to submit a paid support request. This is beyond free support.
Kind regards
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This reply was modified 7 years, 3 months ago by
mbrsolution.
