Square Sync and Import Freeze

  • Resolved kaliskate22

    (@kaliskate22)


    3 years, 9 months ago

    My Woocommerce no longer syncs with Square — it freezes at 44% during a sync, and 95% when doing an import. I’ve tried disconnecting and reconnecting to Square several times over the last few weeks, but haven’t been able to do a full sync since June 10th. I’ve gone through the forums and seen several folks with the same issue, but can’t find any resolutions without opening a support ticket. Has anyone figured out a fix for this? All of my plugins are up to date. Appreciate any help you can provide.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Igor H

    (@ihereira)

    3 years, 9 months ago

    Hello,

    Sorry to hear that the sync is not completed, can you please enable debug logging in the Square settings, after that, try a new sync, if it is not completed (or stuck), you can check the debug logs they can be located under WooCommerce > Status > Logs, select the Square specific debug log.

    Let us know how it goes.

    Thread Starter kaliskate22

    (@kaliskate22)

    3 years, 9 months ago

    After enabling the degbug logging, the sync now works but the import still gets stuck. I have the debug log for the import, but I have no idea what I’m looking for within it.

    xue28 (woo-hc)

    (@xue28)

    3 years, 9 months ago

    Hi @kaliskate22

    We’re glad to know that the sync now works on your site, however, the import still gets stuck.

    We can take a look at the debug logs which would be found under WooCommerce > Status > Logs, select the Square specific debug log.

    francisbisson

    (@francisbisson)

    3 years, 9 months ago

    Have the same problem here.
    Import freeze at 800 of 818 items and sync freeze at 97%

    Mike W

    (@nixiack8)

    3 years, 9 months ago

    Hi @francisbisson,

    while this is a similar issue, please create a thread of your own so that we can track items properly. Make sure to turn on Debug as mentioned above, so that logs can be available to review. Also on that thread please place your System Status Report as well so we can get an idea of what is on the site. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it in your response.

    Thanks!

    Thread Starter kaliskate22

    (@kaliskate22)

    3 years, 9 months ago

    @xue28 , what information do you need from that log?

    Igor H

    (@ihereira)

    3 years, 9 months ago

    Hi @kaliskate22

    You can share the log with us so that we can review it, please redact any sensitive information you would not like to share.

    Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Square Sync and Import Freeze’ is closed to new replies.