@dbeaty2 I visited your site but wasn’t able to see the Square credit card form. I’m guessing you disabled it for now so it doesn’t display to customers.
The type of issue you described is most often caused by plugin or theme conflicts. It’s usually software installed on the site that stops the Square form from loading correctly. That’s the first thing you’ll want to confirm or rule out.
Here’s what I’d suggest:
1. Switch the theme of your website to the free Storefront theme.
2. Deactivate all the plugins except for WooCommerce and Square, then check if the issue persists. If the problem is resolved then please move on to the next step.
3. Activate features one by one while testing for the issue, until you find the one that is causing this behavior.
We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging. This plugin lets you copy and redeploy a WordPress site with minimal work.
Hopefully that helps you find the culprit!
Thanks, yes I had to disable it while I tried other things. My next step is to disable Elementor Hello theme.
@dbeaty2 – have you made any progress since you last reached out?
– Joey
Hi there @dbeaty2,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
