Hi there!
Often when the business location is not selectable it’s due to a plugin conflict. I would recommend turning off all plugins except for WooCommerce and Square and then selecting the business location.
Then you should be able to turn all of the plugins back on and everything should continue to work.
Let us know if you run into any other issues.
Hi, @wildheartdesign! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.
Hi, sorry for the delayed response. I actually tried the above suggestion – to disable all plugins and try to connect and then turn back on. It didn’t work. Any other ideas?
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @wildheartdesign thanks for testing that.
Do you have any caching on your site or server? If so, please empty the cache and try connecting again.
Could you please also verify that the locations are still marked as active and approved for card processing? To check this, go to WooCommerce > Settings > Square and enable debug logging. Then, disconnect and reconnect to Square.
To view the log, go to WooCommerce > Status > Logs. Look for the Square payments log, and click View. It should show something like this:
...
},
"timezone": "America\/Chicago",
"capabilities": [
"CREDIT_CARD_PROCESSING"
],
"status": "ACTIVE",
...
Please let us know whether you see that, and if you see any other errors in the log.
Hi, thanks for getting back with me.
I cleared the cache several times and it still hasn’t helped.
This is what I get on the log:
08-26-2021 @ 17:21:00 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.5.3 (WooCommerce/5.6.0; WordPress/5.8)
headers: Array
(
)
body:
duration: 0.06515s
08-26-2021 @ 17:21:00 - Response
Response
code: 0
message:
headers:
body:
08-26-2021 @ 17:21:11 - Manually disconnected
08-26-2021 @ 17:21:26 - Access token successfully received.
08-26-2021 @ 17:21:26 - Refresh token successfully received.
08-26-2021 @ 17:21:30 - Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.5.3 (WooCommerce/5.6.0; WordPress/5.8)
headers: Array
(
)
body:
duration: 0.0033s
08-26-2021 @ 17:21:30 - Response
Response
code: 0
message:
headers:
body:
08-26-2021 @ 17:22:07 - Request
Request
method:
uri: listCustomersWithHttpInfo
user-agent: WooCommerce-Square/2.5.3 (WooCommerce/5.6.0; WordPress/5.8)
headers: Array
(
)
body:
duration: 0.0655s
08-26-2021 @ 17:22:07 - Response
Response
code: 0
message:
headers:
body:
Plugin Support
stephjacq a11n
(@stephjacq)
Automattic Happiness Engineer
Hi @wildheartdesign thanks for the log. It confirms that no locations are being returned from the server. In Square itself, could you confirm that the location is marked active and approved for card processing?
It’s possible that another plugin is blocking the connection from completing properly. If possible, please deactivate other plugins leaving only WooCommerce and Square. Then, try reconnecting again.
If it still doesn’t work, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
If you’d prefer to send this privately, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hi, thanks for getting back with me.
I have confirmed all the locations are active and approved for card processing. We are actively using them in the Square system, they just won’t pull into WordPress for some reason. They were working until we got the new SSL and then they just stopped pulling.
I have tried disabling all plugins and connecting and that didn’t work either.
I submitted a ticket on WooCommerce.com with the system report and included a link to the thread.
Thanks for your help, I’m still hopeful in getting this resolved.
