SLA & support

  • bierhier

    (@bierhier)


    5 years, 2 months ago

    Dear WP users

    Just to address that I had an issue with The Events Calendar Pro on my install and contacted the support by mail.

    Case:
    A CSS issue on the Astra theme

    Outcome:
    – Perfect English response
    – Every time within the day
    – My issue was a new issue and the team documented it for future use in the knowledgeable
    – The support assistant really was thinking out of the box and did CSS/DOM debugging in the browser of my site

    As an IT professional by day I can only compliment the quality of work and effort the support id doing for the price of this plugin.

    Krs to the team & keep up the good work

    Dieter

The topic ‘SLA & support’ is closed to new replies.