• Our organization’s site went down. It’s http://moneyinpoliticsohio.org/
    I am able to post one post but that’s it. The back end looks fine. All my widgets and pages are gone when going to the website. I contacted our server and they can’t find anything wrong. Please help.

Viewing 15 replies - 1 through 15 (of 32 total)
  • Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the Twenty Eleven theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    This is what I see on my site http://www.almusadridge.com

    Error 404 – File Not Found.
    We’re sorry, the file you requested could not be found. Please check for a mis-typed URL error, then press the refresh button on your browser.

    I need to know how to fix it

    @almusaldridge: It is considered extremely impolite to interrupt another poster’s thread. Please post your own topic.

    Thread Starter Leontien

    (@leontien)

    Thanks, I did step 1 and step 3, step 2 is a little harder because I have to get the okay from the ED to do this as I’m assuming it will change the look of the site correct?
    In any case, I can try step 2 if that theme is the same or almost the same but step 1 and 3 didn’t work unfortunately. Any other suggestions?
    I appreciate it.

    The error 404 file not found is coming up when I visit my site.
    I can get into my back office by signing in. Once I am in the back office all of my save post and previous post or not there. I am in the version of writing a short story book and I kept all, I mean all of my save article on my Word Press blog back office. I need to recover all of my posts and save ones. Will greatly appreciate your help……..
    Thank Almus Aldridge

    My site is http://www.almusaldridge.com

    @almusaldridge::

    Start your own topic. As @esmi said:

    It is considered extremely impolite to interrupt another poster’s thread.

    @leontien

    Switching to a known-good Theme is a critical part of diagnosing a problem, because it helps determine if the problem is Theme-related or not.

    As for changing the look of the site: yes, obviously, it will. But if your site is currently down, does that really matter? The objective here is to get your site up and running as quickly as possible. Isolating the source of the problem is more important than temporarily changing the look of your site.

    Thread Starter Leontien

    (@leontien)

    Almus, please post your own topic, it has nothing to do with my error!

    I agree with Chip. It doesn’t matter if it changes the look of your site, if your site is down, no one can see it anyways. Switching to the default theme and turning off ALL plugins, is the first step in isolating the issue. There’s really no other way around it.

    I just looked over the site, and I don’t see any obvious errors.

    Thread Starter Leontien

    (@leontien)

    Okay, I changed the theme and you are right: my site came back!
    Now, how can I get back to my original theme, or can’t I?
    Thanks for all your help Tim, Chip and Esmi.

    Okay, I changed the theme and you are right: my site came back!
    Now, how can I get back to my original theme, or can’t I?

    Great! Now, we need to isolate the error in your Theme.

    The first step is to enable WP_DEBUG.

    Using FTP, find the wp-config.php file in the root directory of your WordPress install. Open it using a text editor, and find (or add) this line:

    define( 'WP_DEBUG', true );

    (If it exists, it will say false; just change false to true.)

    Then, activate your Theme, and report any errors that are displayed. (You may need to look in your browser source to find the error message(s).)

    Thread Starter Leontien

    (@leontien)

    Thanks Chip, I hate to say this but I’m a little confused: I found the wp-config.php file in the FTP, I was able to open it in word, and, because I didn’t find the text you gave me, I added the text to it, but since I couldn’t move this file from the site part of the ftp to my site of the ftp, I don’t know how to upload it again… suggestions? I’m sorry!

    You should never use Word to edit code. I suggest you use notepad. Word can place extra characters in the code. Once you’ve made the edits via notepad save the file. Then use the FTP program to upload the file in the same location as you downloaded it. Now, the steps to use FTP vary from FTP client to FTP client.

    Thread Starter Leontien

    (@leontien)

    Well, I changed it to notepad but even though I save it in notepad, it continues to be word in the FTP. I’m sure that’s another problem by itself again….
    But, I added the define(‘WP_DEBUG’, true); and it didn’t change the site, there were also no error messages, anywhere. I think I might have to stick with a different theme… Or, do you have any other suggestions?
    Thanks!

    it continues to be word in the FTP

    How do you know that?

    Thread Starter Leontien

    (@leontien)

    The little icon next to it is the word icon

Viewing 15 replies - 1 through 15 (of 32 total)

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