Site Down after Installing Plugin

  • firasab

    (@firasab)


    7 years, 5 months ago

    I updated my site after a long period of maintaining an older version. My site has been having many troubles over the past few weeks installing simple plugins.

    Recently I went to install a sticky slider plugin and after doing so, my website is down and I can’t even access the admin panel. The site in question is spacerocks.com. Any help will be highly appreciated.

    I have not backed up the site and all changes were made on the live version.

    The blog I need help with is spacerocks.ca

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • HudsonValleyWebDesign

    (@jaycbrf)

    7 years, 5 months ago

    Login to the site via your FTP Program.
    Go to the WordPress Plugins Directory and find where the Plugin is installed.
    Delete the WordPress Plugin folder and/or files from your server

    BACK UP SITE!

    lisa

    (@contentiskey)

    7 years, 5 months ago

    a few suggestions if you have installed a new plugin and your website became inaccessible….

    -ask your webhosting vendor if they have any backups of your website available
    -you can remove the folder of plugin that is causing the problem if you have access to the file manager in your webhosting account. you can also remove via FTP/SFTP access.
    plugins folders are located in the folder WPContent.

    not sure which site you are referring to: gttp://www.spacerocks.com/ or http://spacerocks.ca

    Thread Starter firasab

    (@firasab)

    7 years, 5 months ago

    Hi. Thank you both for your help.

    I am unsure if FTP access is used with this site. Is there anyway to know for sure?

    lisa

    (@contentiskey)

    7 years, 5 months ago

    FTP login details are available from your webhosting vendor.
    Alternatively, many webhosting companies provide access to a file manger which contains the WPContent folder.

Viewing 4 replies - 1 through 4 (of 4 total)

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