Hi ferdipm72,
Thanks for your message.
Can you confirm that the First name and last name are filled in in the user’s profile and that you’ve selected a user and not a user role in the notification?
Thanks,
Jack
Hello voltronik,
Yes I confirm both things, first name and last name filled and a user is selected in the notification.
Anyway doing further test I see that this problem is only happening when I import users from a cvs file. The users are correctly imported, all info is there as expected, te notification is sent but with the fields empty except for the email.
If I enter a user manually from the WordPress Users management, the name is shown in the email correctly.
That’s interesting.
It sounds like the notification is being sent on user creation and then the user meta is added afterwards using the plugin.
When you add them via the dashboard, the user and meta is added at the same time. Unless the CSV import plugin changes to using the same method as the native core functionality uses, i’m not sure I can detect the updated meta before the user notification is sent out.
Hope this helps a bit.
Jack