Setup not working

  • blackiedesign

    (@blackiedesign)


    11 years, 8 months ago

    Hi,
    I have been trying to get the plugin to work for a few hours but nothing suggested has worked.

    Issue:
    On the setup page I click on ‘connect’ and a mailchimp login popup opens up. I successfully enter my account details and it logs in.

    The pop up window closes and the WP – MailChimp setup page refreshes but not setup options display. It still says connect.

    What I have done:
    I’ve tried disabling all plugins, clearing caches, opening on other browsers / computers / network with no joy.

    I have spoken to my hosts – to whitelist https://sopresto.socialize-this.com, 50.97.194.22 and 50.23.108.137. They confirmed that they are not blocked – they did ask if this plugin did loop-back connections? (this is where a script opens a connection to the internet, only for it to loop back to the same server the script itself is running from) as they don’t allow that?

    Any suggestions?

    Many THanks

    https://wordpress.org/plugins/mailchimp/

Viewing 7 replies - 1 through 7 (of 7 total)
  • mc_elliot

    (@mc_elliot)

    11 years, 8 months ago

    Hey blackiedesign,

    Thanks for stopping by the forum. I certainly understand the concern over that unexpected behavior being experienced when trying to connect the plugin with your MailChimp account.

    In addition to the steps you’d mentioned, do you happen to know if your host has the fsockopen php function enabled? We’d use that to connect the plugin with your MailChimp account. Additionally, can you confirm that the WordPress install isn’t currently in ‘maintenance mode?’ Finally, may we have the name of the host you’d be using?

    Looking forward to hearing from you.

    -Elliot

    Thread Starter blackiedesign

    (@blackiedesign)

    11 years, 8 months ago

    Hi thanks for getting back.
    The host has confirmed that fsockopen is enabled, but it can’t be used to open a connection that loops back to the same server where the script itself is running from.

    The site is on a staging server whilst it is being built. Where I have adjust my hosts file to read the staging server as the active domain – thus making the publishing more straight forward – without having to update links etc…

    Could this be the issue?

    The host is HEARTINTERNET

    Many thanks

    mc_dominic

    (@mc_dominic)

    11 years, 8 months ago

    Hi Blackiedesign,

    Thanks for writing back with that information. The redirection and setting up the plugin on the staging server might be causing the issue. Can you try installing the plugin on a live site to test?

    Alternatively, if you would like to style the plugin form without connecting, you can use the developer mode. This guide can help enabling the developer mode: http://connect.mailchimp.com/how-to/90 When the site is live, try connecting again.

    Let us know if you have any other questions.

    -mc_d

    fprati

    (@fprati)

    11 years, 6 months ago

    Hello,
    I get a similar problem: my site is live, but the mailchimp plugin does not connect. What does it mean whitelisting those addresses? Setting up the firewall perhaps, and how?

    Thanks

    Franco

    mc_elliot

    (@mc_elliot)

    11 years, 6 months ago

    Hey fprati,

    Thanks for posting to the thread.

    Whitelisting should help in situations where a host’s servers are blocking traffic between servers. That’s why it’s often recommended in situations where the app is failing to connect.

    That said, was there a specific error message you were receiving? We’ve actually been receiving some similar reports from other users following the update to 4.0, as was discussed here:

    https://wordpress.org/support/topic/is-this-plugin-compatible-with-latest-version-40?replies=28

    If you’re encountering that particular error message, it may help to temporarily utilize the embed code that’s found in your MailChimp account. Our developers have actually submitted approval for an update to the plugin, which should happen shortly, but in the mean time the embed code may be the way to go.

    Let us know if the problem persists, or if there are any questions.

    -mc_elliot

    GunterTheChimp

    (@gunterthechimp)

    11 years, 6 months ago

    mc_elliot

    (@mc_elliot)

    11 years, 6 months ago

    Hey fprati,

    I just wanted to confirm that ver. 1.4.2 of the plugin is now live and available for download. You should see the option to update to the latest version of the plugin from within your site’s dashboard.

    Let us know if there are any lingering questions or concerns. We’ll be here to help!

    -mc_elliot

Viewing 7 replies - 1 through 7 (of 7 total)

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