Settings are deleted

  • Resolved brz

    (@brz)


    5 years, 8 months ago

    I have a problem that I can not solve
    Suddenly for no reason all the settings of the plugin are deleted and there are default settings … In addition places I used the title in emoji are with a question mark (?)
    It happens for no reason, all the plugins are updated, I keep the settings and despite this after a few days it happens again.

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  • devnihil

    (@devnihil)

    5 years, 8 months ago

    @brz Can you please let us know what values or settings are resetting to default values? Also are you referring to settings such as those in SEO>General>Features or do you mean data that you entered for specific pages/posts such as focus keywords, titles, and meta descriptions?

    The plugin settings as well as the data you create with it are stored in your WordPress site’s database, so if you are encountering an issue with data being removed or resetting to default values it may be an issue with the database itself.

    In regards to the issue with the emojis, to use an emoji the database must be able to save them in the correct format. Please check that your database collation support saving emojis. The database (and the corresponding tables and entries) should support 4 byte collations with ‘utf8mb4’.

    If you are unsure how to check this, please contact your server admin or webhost.

    devnihil

    (@devnihil)

    5 years, 8 months ago

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

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