Hello @vikasbobi
Thank you for contacting the support, and sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi
As no new plugin was instaled but few plugins, wordpress & elemetors were updated so before checking plugin conflict, decided to just disable the script (suggested by support) https://prnt.sc/sd391d to move rankmath from side panel to main window – the script is https://prnt.sc/sd2mnp & look what happened? now rankmath is on side bar & working perfectly https://prnt.sc/sd39p5.
Pls suggest the proper script without conflicting to move rankmath from side bar to main window panel.
Thanks
Hello @vikasbobi
Ah. Sorry for the confusion.
Yes, that filter is not working.
We will be releasing an update soon that shall fix the issue.
We will inform you here once that is released.
Thank you.
Ok thanks, will wait for ur update.
Hello @vikasbobi
Thank you for your patience. We sincerely appreciate that.
We have released a Beta update that should fix the issue. Please follow these steps to update to the latest version and have the issue fixed:
https://i.rankmath.com/TP6Xjk
0. Take a complete backup of your site
1. Go to Rank Math > Status & Tools > Version Control
2. Enable the Beta Tester Option from Beta Opt-in Box
4. Go to the Dashboard > Updates and update Rank Math to the latest beta version
Hope that helps. If there’s anything, please let us know. We are here to assist.
Take care!
Hi dear,
Thanks it helped just explain I have to dissable beta opt afterwards or it should be activated forever.
Hello @vikasbobi
You can disable if you want. There is no need to update to the Beta version on a live site unless there’s some critical error fixed in that.
Most of the users are good with the live versions.
Hope that helps. Thank you.
