• Resolved jianping cheng

    (@chengjianping)


    I have now added four email addresses, which are used for orders, customer service, logistics, and website notifications. How can I configure the system so that order-related emails are sent from the dedicated order notification email address, and logistics-related notifications are sent from the dedicated logistics notification email address?https://prnt.sc/4a4CxS5_YSu0

    The page I need help with: [log in to see the link]

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  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @chengjianping,

    FluentSMTP indeed provides the powerful functionality to route emails based on the From: address specified in the email’s header. Once an email reaches FluentSMTP, it intelligently checks this From: address and then seamlessly routes it through the corresponding successful connection you’ve so nicely configured, just as you’ve shown in your helpful screenshot.

    However, the key to achieving your specific goal of sending conditional emails (e.g., order emails from orders@... and logistics emails from logistics@...) lies with the plugin that originates these emails. FluentSMTP itself doesn’t dynamically assign the From: email address based on the email’s content or its type (such as determining “this is an order email, so it should come from orders@example.com“). Instead, it relies on the plugin that generates the email – for instance, your e-commerce plugin for order notifications, or a dedicated logistics plugin for shipping updates – to set the appropriate From: address.

    Once that originating plugin is configured to correctly assign, for example, orders@gemzashop.com for order notifications and logistics@gemzashop.com for logistics updates, FluentSMTP will then seamlessly pick up this assigned From: address and use the exact matching connection you’ve configured in its settings.

    To help you configure this effectively and guide you through the process, could you please share with me which specific plugin or plugins you are currently using on gemzashop.com for sending out these order-related and logistics-related emails? Knowing this will allow me to provide you with precise instructions on how to best configure them to assign the correct From: address for each email type.

    Looking forward to your response so we can get this set up perfectly for you!

    Thread Starter jianping cheng

    (@chengjianping)

    I use the ParcelWILL plugin to send notifications for logistics-related emails. These notifications are sent from an email address that starts with the shipping company’s name, and the automated responses when a form is submitted on the website are also sent from thereSent from an email address starting with support. This plugin uses a WPF form plugin.All order-related stuff is just what WooCommerce comes with – no additional plugins used,How should I set this up

    Thread Starter jianping cheng

    (@chengjianping)

    Why does sending a test email fail when I add a fifth email address?

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