Hi @airpilot,
Thanks for your report. I have personally been able to replicate the same problem like in your case so I’ve informed the devs about it. We’ll get back to you in case that there is any setting that we have both overlooked. Otherwise it may be a valid bug report.
Thank you. It’s surprising to me that mine is the first report of this nature that you have received. Hopefully there’s an easy fix. Please keep me updated, thanks.
Airpilot
Hi @airpilot,
We need to take some notes and escalate this conflict to our developers
Please report this issue as a bug using this form: https://www.imagely.com/report-bug/. Be as specific as possible and let them know Gaby referred you.
Note: do not forget to include this forum’s link.
Many thanks!
Done.
Here is Imagely’s automated reply:
Hi,
We would like to acknowledge that we have received your request and a new ticket has been created.
A support representative will be reviewing your request and will send you a personal response.
Please note, although our goal is to respond within 24 hours, there may be short delays due to holiday observances. Please note that we are closed on weekends and on weekdays have an agent on line between 2:00 am until 6:00 pm EST.
To view the status of your ticket, or add any comments, please visit https://imagely.freshdesk.com/helpdesk/tickets/291131
Thank you for your patience, we will be with you as soon as we can.
Sincerely,
Imagely Support Team
Hi @airpilot
Thank you so much for reporting this bug.
We have received your information; we will proceed to create the bug report
Again, many thanks!
