I have the same problem. How do we fix it?
I don’t know. I have sent several email to the support team at https://themeisle.com. They directed me to download a troubleshooting plugin called Parrot and then went completely radio silent on my support ticket. I don’t think they know how to fix it and it’s a deal killer for me.
I surely won’t buy the PRO upgrade package for the theme that I was planning on purchasing. I am very disappointed as it’s a well laid out and easy to use theme. One must wonder how many other bugs are there if they can’t even get the first page that is loads on the site to work correctly.
One star for support – that’s only because they answered one email before ignoring my ticket and follow-on emails, otherwise they get zero stars.
Thank you for your quick response. It’s really disappointed that they don’t reply on your e-mails. After hearing this, I will go for another theme. Again, thank you for your quick response and story.
You bet. You might try submitting a ticket yourself and mention that other people are having this issue and are not getting any support. I submitted another ticket today and will post back either way. :/
They answered. It appears to have resolved the issue. I cannot get the logo to display as of yet.
“Hello, please connect to your website via FTP and go to your Zerif Lite parent theme and copy the big_title.php which is located in the sections folder. Then go to the Responsiveboat child theme and inside the sections folder delete the big_title.php it has and paste the new one from the Zerif Lite parent theme.”
Thank you for your e-mail. The Big title section is working now.
Again, thank you!
You bet. Hope it goes well!
Affirmative. It solves the problem.
(sorry for my English) 😉
Regards
wotik
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This reply was modified 9 years, 1 month ago by
wotik.
Hi,
Glad 🙂 to know this.
Thanks
Mohammad
