• Resolved rokasgl

    (@rokasgl)


    I’m finding it impossible for users to reset their passwords using the custom registration page. When you click the “Lost Password” link, the site sends an email as expected — but the “Reset Password” link just redirects back to the login page, where users can only request another reset email. It creates an endless loop, and there’s never an option to actually set a new password.

    I have tested it on clean theme with only woocommerce and user registration plugins active, the problem remains.

    Reset password email has correct link with parameters like key, id and login, but after clicking, everytime it is redirected back to /my-account/lost-password/?show-reset-form=true, where you can request to change your password by entering your email. So we get endless loop.

    I found couple threads here about this, but didn’t find any solution.

    • This topic was modified 5 months, 3 weeks ago by rokasgl.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    Hi @rokasgl,

    Thank you for writing in,

    According to the information you provided, it seems that the pages for User Registration & Membership password recovery page have not been created on your site. This is likely causing the loop due to the WooCommerce lost password redirection.

    To fix this issue, please follow the steps in this documentation: https://docs.wpuserregistration.com/docs/lost-password-issues/
    .

    Kindly follow the instructions carefully.

    Best regards!

    Thread Starter rokasgl

    (@rokasgl)

    [user_registration_lost_password] shortcode is not working. Also I dont have the same options like in step 2.

    I see that it says User Registration & Membership Plugin, but I am using User Registration ( Pro ) with several addons like User Registration Advanced Fields, User Registration Social Connect and User Registration WooCommerce.

    Maybe I created this thread not in the right place or not ?

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    Hi @rokasgl,

    Thank you for writing back,

    It looks like you’re using an outdated version of the Pro plugin, and this space is not intended for premium product support. We recommend updating all your premium plugins and add-ons on your site. If the issue still continues, please visit the following link to create a premium support request.

    Since this is not the right place to discuss premium support matters, we’ll mark this topic as resolved.

    Best regards!

Viewing 3 replies - 1 through 3 (of 3 total)

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