Registration fields are uneditable

  • myriamloor

    (@myriamloor)


    9 years, 12 months ago

    Website has a registration page for events. The fields are currently uneditable. I have another website with registration capability also and I can update all fields (demographics, type of event, etc) I am the user – not the webmaster. Is this something that can be easily resolved?

Viewing 4 replies - 1 through 4 (of 4 total)
  • bdbrown

    (@bdbrown)

    9 years, 12 months ago

    Hi myriamloor.

    The fields are currently uneditable.

    Meaning you can’t enter data into the form fields? I just brought up the registration page on your link in Chrome, Firefox and Edge and was able to enter data into every field.

    Thread Starter myriamloor

    (@myriamloor)

    9 years, 12 months ago

    BD, I am sorry I didn’t explain too well. Fields work fine for users when they register, but when I log in to the admin page I can’t make any updates. At times a runners emails me “My name is wrong, can you correct it?” and I can’t. I have been able to do it with my other website http://www.celebratelifehalfmaraton.com but not this one.

    bdbrown

    (@bdbrown)

    9 years, 12 months ago

    I am the user – not the webmaster.

    when I log in to the admin page

    Bad assumption on my part. I figured if you weren’t the webmaster then you wouldn’t have admin access. If it’s a problem in the admin area I think I’d check with the Gravity Forms Support group and see if they have any suggestions.

    Thread Starter myriamloor

    (@myriamloor)

    9 years, 12 months ago

    Thank you and again, I apologize for the confusion. I am not the webmaster but do have the admin rights. Thank you again. I’ll check with Gravity Forms support

Viewing 4 replies - 1 through 4 (of 4 total)

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