Moderator
t-p
(@t-p)
Your currently New EStore used theme could not be found in the wordpress.org/themes/ directory, as far as I can see.
If this was a custom theme, you may have to go back to your developer team and ask them to make the necessary change(s) to the theme.
If you use a commercial theme and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.
Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.
Commercial products are not supported in these forums.
Hello thanks for replying.
The theme is not custom. “NewEStore Pro”. “NewEStore is WordPress theme that help you start sale online.”
https://cic-research.store/
On the right side of the page you can see “My account” drop list, exactly as it is provided by the theme. When you click on “Register” it leads you back to login, therefore customers can’t even register!
I checked their demo, and they also have that problem on other websites.
Can I please know how to access the “My account ” drop list code and edit where Register leads to ? As well as know the link of the correct registration form. The previous developers left the error as it is unfortunately.
Thanks
Can you please give feedback to this issue ? Thanks
Moderator
t-p
(@t-p)
“NewEStore Pro”
As I said in my previous reply, since you use a commercial theme and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.
https://themefarmer.com/product/newestore-pro/
Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.
Commercial products are not supported in these forums.
