Refund through Squareup API

  • Resolved ndukhan

    (@ndukhan)


    6 years, 8 months ago

    Hello,
    I have made a refund to a customer through my e-commerce website (Woocommerce – Squarup API).

    The original transaction was on 4/4/2019,Aut Code:035038. However, the goods was lost, and I made the refund on 6/8/2019 via the API, but it’s still shown as Pending!.

    I am wondering, if the refund was occurred correctly, and when the customer will get the refund.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    6 years, 7 months ago

    Hi @ndukhan –

    You should be able to check this from your Square dashboard. You’ll want to check there to see if the refund did in fact get sent if it’s not showing in your WooCommerce dashboard.You may need to issue the refund from Square manually if it did not process through the WooCommerce interface.

    To be clear, is it showing as refund is pending in the order notes in WooCommerce? If so, it’s possible the connection between Square and WooCommerce did not get made properly when you pushed the refund button. In that case please ensure that you’re running the Square plugin version 1.0.38 and the latest version of WooCommerce.

    Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    6 years, 7 months ago

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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