redirection plugin stops me accessing plugins page

  • Resolved rdh001

    (@rdh001)


    2 years, 3 months ago

    I installed and activated the redirection plugin.

    I went to the redirection page and entered the from and to URLS

    I clicked to redirect and nothing happened. I tried a few times

    Now when I try to go to the plugins page to remove and re-install this plugin, I cannot open the plugins page — instead I am taken to:
    …/wp-admin/admin.php?page=irrp-redirection
    — which shows a message saying ‘This page isn’t working [URL] redirected you too many times’

    So I can’t access the plugins page at all, I get sent to this page every time I click on ‘Plugins -> Installed plugins’ in the WordPress dashboard.

    I have deleted cookies and rebooted my (Windows) laptop, but the problem remains.

    How do I clear this error and get access to my ‘Installed plugins’ page?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support MixHa

    (@mixha)

    2 years, 3 months ago

    Hello @rdh001 ,

    You can use a tool such as (S)FTP or File Manager plugin to delete the Redirection plugin directory located usually in /wp-content/plugins/redirect-redirection – this will remove the plugin and all redirections set by it.

    Can you please let us know:

    1. If you use any other plugin or a tool (which one?) that is setting up redirections on your website, including wp-admin page(s)?
    2. What exact Specific Redirection have you added in our plugin before you encountered this error?

    Looking forward to your reply.

    Thread Starter rdh001

    (@rdh001)

    2 years, 3 months ago

    Hi,

    I cleared the hosting cache and was then able to access the plugins page. I deleted your plugin and replaced it with another. I’ve had no issues since. 

    To answer your questions, I had no other redirection plugin at the time of the problem. The redirect I tried to set up was a simple 301, where I had to change a URL slug. I was just looking to redirect from the URL with the original slug, to the URL with the new slug.

    Plugin Support MixHa

    (@mixha)

    2 years, 3 months ago

    “I cleared the hosting cache and was then able to access the plugins page.” – if the issue was related with our plugin, clearing cache would not resolve the issue.

    The rule you described is also a general one, which doesn’t create problems on other sites. We would appreciate all details about the redirection rule so we can replicate it on a test site and determine the issue.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘redirection plugin stops me accessing plugins page’ is closed to new replies.