• Resolved carlvic11220

    (@carlvic11220)


    Hello,

    I have a concern, I’m working with my site now and install this plugin. But the problem is while editing I experience too many redirects error, I try to delete cookies, try different browser etc. Still not fixed the issue.

    So I contact my Webhost provider to solve this issue they said the problem is with this plugin. They suggest to uninstall the plug-in and reinstall again.

    My question is when I uninstall this plugin and reinstall it will not lost my data?

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter carlvic11220

    (@carlvic11220)

    I try uninstall and reinstall this plugin my data is still there.
    But never fixed my problem

    When I activate this plug-in my sites says “www.mysite.ae redirected you too many times.
    Try clearing your cookies.
    ERR_TOO_MANY_REDIRECTS”

    But when I deactivate this plug-in its fine.

    How can I Fix this? Thanks.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @carlvic11220,

    Have you set any custom redirects in your .htaccess file?
    Do you have any access restrictions in the Ultimate member settings?
    Please try to reset Ultimate member settings in Ultimate member -> Settings and Reset all button.
    You can also try to do a conflict test to rule out conflicts with other plugins.
    Please see our doc on how to do a conflict test if you are not sure. How to do a plugin/theme conflict test?

    Regards.

    Thread Starter carlvic11220

    (@carlvic11220)

    Hello,

    I don’t have any custom redirects to my .htaccess file.
    I already reset settings but stil I have a problem

    During conflict test. I notice when popup-maker plugin is deactivated and um is activated works fine.

    But when Um is deactivated and Popupmaker is activated works fine also.

    so meaning both plug-in can’t work at the same time.

    But in this case I have a backup site. Both popupmaker and um activated without a problem. ( Also same theme)

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @carlvic11220,

    Do you have any Ultimate member pages in the popup? We don’t support pages in the popup, so issues and conflicts may occur.

    Regards.

    Thread Starter carlvic11220

    (@carlvic11220)

    I fixed it now thanks

    Hi Carlvis, how did you fix it ?

    I’ve the same issue …

    Thanks !

    Thread Starter carlvic11220

    (@carlvic11220)

    @mamkong Yes, I have there’s a conflict in one of my plug-in.

Viewing 7 replies - 1 through 7 (of 7 total)

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