Random email from WooCommerce

  • Resolved AndyPoulton

    (@andypoulton)


    6 years, 7 months ago

    Hi
    We’ve just heard from a customer who made a purchase on 22nd January 2018. Everything went through as per normal.

    However, he has just received a genuine looking “Your order is complete” email (30 August 2019) and when I look at his order there’s a “Status Change” notification

    “Order status changed by bulk edit: Order status changed from Processing to Completed.”

    dated 01:40pm August 30th. However, I have been in touch with the site owner and nobody has accessed the admin section of the site.

    I’ve taken a look through the site and everything seems to be in order.

    Help please

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Peter Lawrenson

    (@lorro)

    6 years, 7 months ago

    Do you have any plugins that might have done this?

    Although I suspect the bulk edit was initiated by a person not by software. Do you have access to server stats that might show who was logged on at that time? However, allocating blame may not be helpful. Wordfence and All-in-one-security and may be other plugins can be setup to log logins so you’ll know if there is a repeat event.

    Plugin Support Riaan K.

    (@riaanknoetze)

    6 years, 7 months ago

    @lorro is spot on here – order status changes are mostly changed “in bulk” by a store manager / admin, it’s not something that the core WooCommerce plugin does “automatically” 🙂

    The server logs approach is a great suggestion to check who was logged in at the time.

    Thread Starter AndyPoulton

    (@andypoulton)

    6 years, 7 months ago

    Thanks for your input, I was tearing my hair out with this one because I could’t find any logical reason and was beginning to think the site mighty have been hacked – but there was no evidence for this at all.

    After asking the business owner several times whether anyone there had made any changes it now transpires that an employee, working from home, thought he’d do a “good thing” and clean some of the transactions up.

    Plugin Support Kel C. a11n

    (@kellymetal)

    6 years, 7 months ago

    Hi there,

    > it now transpires that an employee, working from home, thought he’d do a “good thing” and clean some of the transactions up.

    I’m certainly glad to hear that you were able to get to the bottom of this, and it was not actually a hack! Definitely a relief!

    I’m going to mark this thread as resolved.
    If you have any further questions, please start a new thread.

    Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)

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