Hi Laura, this URL might provide an insight to your problem.
Kind regards
Thread Starter
LauraE
(@laurae-1)
Hello mbrsolution,
I already seen this article, and had spent a good portion of my morning in the wordpress.org forums to find a solution, but nothing seems to work..I am receiving the emails and not getting an failed delivery error, and I do have another site other than the one posted above, that uses the same plugin, with difference being that the emails are being handled on the server via “Webmail”, and the sender’s username shows in the from address and can see their email address when hovering over it..
Best Regards,
Laura
Hi Laura, is there any reason why you have not implemented the same e-mail scenario settings just like the other website that is currently working?
Kind regards
Thread Starter
LauraE
(@laurae-1)
Hello mbrsolution,
No, there’s no particular reason I haven’t implemented the same email system other than I’ve been too busy to do so, and probably should just go ahead and do so before more issues arise due to the article you posted above, as many email clients are implementing the DMARC policy..I’ll give it a go later today, and update this thread with the results. Thanks for your advice, I appreciate it 🙂
Best Regards,
Laura
Thread Starter
LauraE
(@laurae-1)
Hello,
Okay..
I went ahead and set up the email system on my sever’s “Webmail” and have all the emails forwarded to my Outlook..The header of the email looks the same as it did previously, though I’m DMARC complaint now, YAY!
As I was staring at the results, it dawned on me that I’m using the contact form on the site itself, therefore the email is technically being sent FROM MY site –> going to billing@xxxxx.com, support@xxxxx.com ect..Which of course is going through MY site’s email system..Therefore, the From sender username/email address in the header is going to be Site name [support@xxxxx.com], and NOT the person’s email address who filled out the form..Their email address is in the body of the message (or it should be anyways), but either way, by hitting the “Reply” button, it will automatically show the person’s email address in the “To” area of the header, so that you can reply back to them.
So, have I fried my brain or is this the way it’s suppose work and therefore there’s actually no issue here?
Hi Laura, did you resolve your issue? Or the second paragraph above is asking a question or simply commenting on your solution?
Kind regards
Thread Starter
LauraE
(@laurae-1)
Hello mbrsolution,
I thought I was sharing what actually happens when using the contact form and how it works, but now I’m not sure..I just tested the site mentioned in this post, and within the “Webmail” the From sender shows support@xxxxx.com and when Outlook receives it the From sender shows Site name [support@xxxxx.com]. Which seems to be correct..But when I went and tested my other site, which only uses “Webmail” the From sender shows the username of the person who filled out the form..So which of these is actually correct? The contact form plugin settings are the same on both sites..Could it be a theme issue on the site posted here?
Hi Laura, it could be a theme issue. What are the different plugins used between both sites?
Thread Starter
LauraE
(@laurae-1)
Hello mbrsolution,
Plugins on pinposts site:
AppThemes Coupons
AppThemes Updater
Cimy User Extra Fields
Fast Secure Contact Form
Good Question
Register IP
Shareaholic
Smooth Approve
TinyMCE Advanced
Ultimate Maintenance Mode
Who is Online
WordPress SEO
WP-DBManager
WP-Polls
Plugins on other site:
All In One SEO Pack
ATP Bussiness Hours
Breadcrunb NavXT
Fast Secure Contact Form
Who is Online
WP-DBManager
WPide
Hi Laura, disable all the plugins except this one and carry out a test. If it works then you know that most probably it is a plugin conflict. If that is the case then enable one by one carrying out a test every time.
If all plugins except this one is disable and it does not work then it is some other issue.
Kind regards
Thread Starter
LauraE
(@laurae-1)
Hello mbrsolution,
I already have tested the possibility of plugin conflict (I always do when an issue arises), both before and after changing the email system..The results are the same as mentioned previously:
I just tested the site mentioned in this post, and within the “Webmail” the From sender shows support@xxxxx.com and when Outlook receives it the From sender shows Site name [support@xxxxx.com].
So, is it safe to say that this is an theme issue, and need to take this up with them?
Hi Laura, that is good news. If you feel that the issue is with the theme then you can close this support thread because it is not related to the plugin.
If you encounter another problem simply open up a new support thread.
Kind regards
Thread Starter
LauraE
(@laurae-1)
Hello mbrsolution,
Not sure if it is a theme issue or not, but I’m going to address this over in their forum and see what their opinion is..So, I’m going to go ahead and mark this as resolved for the time being. Thanks for trying to help, it’s much appreciated 🙂
