• Resolved jeffimc

    (@jeffimc)


    Hi,

    We’ve recently uncovered an issue where when trying to submit a booking on a smartphone that’s connected to the internet using AT&T data, the page just refreshes itself rather than directing the user to PayPal. The same exact page works fine on the same smartphones when connecting over Wifi, and also works over Verizon data on smartphones (android and iphone), and in PC browsers.

    I’ve also run into a similar issue on a separate website with the All In One WP Security Plugin (renamed login page doesn’t load over AT&T), but figured this issue was probably more likely to have popped up before here even though I haven’t seen it in searches. Any idea as to why this may be happening? Thanks!

    -Jeff

    https://wordpress.org/plugins/event-organiser/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter jeffimc

    (@jeffimc)

    Wanted to update this to say that on the same server a standard header redirect in PHP works fine over AT&T data, while the PayPal redirect from event organiser still doesn’t work when using AT&T data.

    Has anyone run into this or even just a similar issue? At a loss for where to go from here. Thanks for any input.

    -Jeff

    Plugin Author Stephen Harris

    (@stephenharris)

    The plugin uses wp_redirect() – itself just a wrapper function for a standard header, so I don’t see why this would happen (even less so why only on one service provider). Unfortunately I don’t have an AT&T account to test with, though it has been tested on a non-wifi connection.

    Thread Starter jeffimc

    (@jeffimc)

    Thanks for the reply. It’s definitely strange, and I’d guess it’s not really a “problem” with the event organiser plugin specifically. As I mentioned, we’ve had a similar issue with another plugin, but because it’s affecting public users on one of our sites with this plugin, it’s become an issue (multiple public users on AT&T data have reported back the same problem).

    It seemed like something that may have come up for other users before with this plugin so I thought I’d try here. I also posted in the general wordpress support forum regarding the issue. For now we’re probably going to have to just add a mobile targeted message instructing AT&T users to connect to Wifi.

    Thread Starter jeffimc

    (@jeffimc)

    We determined that the issue here related to the WP All In One Security Plugin. Disabling the “Block Fake Googlebots” in “Firewall->Internet Bots” and the “Forbid Proxy Server Comments” setting in “Firewall->Additional Firewall Settings” in the All in One Security settings resolved this issue. Still a bit strange and I’ve updated a post on that plugin’s forum with all of this information. Must’ve been related to what AT&T sends in its header fields since it works fine elsewhere.

Viewing 4 replies - 1 through 4 (of 4 total)

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