Problem with Authentication to Dropbox

  • Resolved brome2day

    (@brome2day)


    8 years, 10 months ago

    I have installed the plugin and took the Settings option. I chose DropBox. When I save I get the Updraft to Dropbox authentication screen. If I press the “Complete Setup” button…..( for some reason twice), it is supposed to take me back to my site. Instead, I get “This page isn’t working…..<my site url> is currently unable to handle this request. HTTP ERROR 500.

    I’ve already tried deactivate and reactivate, but that didn’t help.

    When I go to “Current Status” tab, I see…No Dropbox Code found, will try to get one now – need to reauthenticate this site with Dropbox (if this fails, then you can also try wiping your settings from the Expert Settings section) (May 25 10:13:25)

    Is it trying to hit the DropBox account tied to my wP user or admin in WP Dashboard/Settings/General?

    Note: I have contacted my host provider and they looked at it for about an hour before asking me to contact the developer.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor DNutbourne

    (@dnutbourne)

    8 years, 10 months ago

    Hi,

    It appears that there is a problem authenticating with Dropbox.

    Please could you ask your hosts to check the PHP error logs of the site for the HTTP 500 errors? The PHP error logs should contain a record of these errors with further information as to the exact cause.

    Thread Starter brome2day

    (@brome2day)

    8 years, 10 months ago

    I contacted the host provider and they were not very helpful. 🙁

    I will try them again today.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    8 years, 10 months ago

    Hi,

    If you are not able to retrieve the PHP error logs from your hosts, the following free plugin may prove helpful:
    https://en-gb.wordpress.org/plugins/error-log-monitor/

    This will allow you to set up a new PHP error log, and will show the output in your WP Admin dashboard.
    After installing, you will need to repeat the process to generate the error again.

Viewing 3 replies - 1 through 3 (of 3 total)

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