Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@buildwps I have flagged your account for asking a forum user for access to their site. I have also archived your reply. This is not new.
https://wordpress.org/support/topic/rest-api-problem-3/?view=all#post-11743490
If you repeat that again you will lose access to this site and your plugin may be removed. Please reply here that you understand that and will not repeat that again. That is very important that you do that.
While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.
Thankfully are other ways to get information you need:
You get the idea.
We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@gulfgolfer Also, and you are not in any trouble, please confirm that you will not provide the developer access to your site.
If you do then they will get into real trouble here. It always comes out when that happens.
Hi @jdembowski, sorry about this. We have new support staff that did not know about this policy. We’ll make sure that we never again ask for user credentials on this support forum.
I just wanted clarification on one more thing: If a non-paying, free WordPress plugin user opens a ticket directly on our website or sends us an email via our website, is it then OK to ask for credentials? Or is that also not allowed?
Just wanted to understand so we can inform our support staff of the policy.
Would really appreciate if you lifted the flag from our account.
Thank you!
@buildwps Asking for credentials in any way on these forums, even “Please contact me elsewhere and give me your credentials” is a bannable offense from both these forums and the plugin directory.
Hi @moderator and @jdembowski,
Thank you for the clarification and reminder.
We understand that and won’t repeat that again.
Sorry again for this.
Hi @gulfgolfer,
Thank you for reaching out to us.
Sorry for the inconvenience. Don’t worry, we’re here to help you.
At the moment, our PPWP Lite plugin is compatible with WordPress version 6.4.1. It could be conflict somewhere.
Could you help to temporary disable all other plugins and activate PPWP Lite if it works please?
If not, could you add these code to wp-config.php to enable WP_DEBUG and take a screenshot of debug.log (in the content directory ;usually wp-content/debug.log) for us to take a look please?
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files) define( 'SCRIPT_DEBUG', true );
Awaiting your reply.
