@oxymoagencia It would be helpful for us to understand the issue if you could provide us the screenshot while you are still using Twenty Sixteen theme.
Looking fro your co-operation regarding the same.
Regards,
Moumita
Hi
This is an URL with a screenshot
http://www.galeriaceciliapalma.com/wp-content/uploads/2017/04/Captura-de-pantalla-2017-04-10-a-las-3.56.32-p.m..png
I’m with salient theme again. With Twenty Sixteen theme the enquiry button did not open the pop up.
regards
@oxymoagencia I am afraid the site is a Maintenance mode, that is why I cannot view the page.
You can also provide us the screenshot.
Regards,
Moumita
Hi WC MArketplace
I dont’t know how attach an image in this forum (I don’t see any button)
The copy of link was wierd, but it’s work. Here again I copy and paste without using the tool of this platform and I cjanged the name, maybe was too long for the platform
http://www.galeriaceciliapalma.com/wp-content/uploads/2017/04/screenshot.png
regards,
-
This reply was modified 8 years, 12 months ago by
oxymoagencia.
@oxymoagencia Thank you for this screenshot, but as I can see this is not the default WooCommerce theme.
I would request you to do one more step, please switch to some default theme like Twenty Sixteen and then take the screenshot.
Thank you for your co-operation.
Regards,
Moumita
Hi Moumita
With Twenty Sixteen the “form pop up” did not work, there’s no any action.
With Twenty Seventeen works fine.
http://www.galeriaceciliapalma.com/wp-content/uploads/2017/04/twenty_seventeen.png
regards
@oxymoagencia We are really sorry to see that this issue is also happening for Twnety Sixteen.
We need to see why this issue is happening on your site. Will you please reach us through https://wc-marketplace.com/contact-us/, so that we can help you out with this.
Please don’t forget to mention this thread there.
Looking for your co-operation.
Regards,
Moumita
Hi, I’m afraid the contact form of that page is not working
Gave me errors
regards
@oxymoagencia Will you please try again because this generally doesn’t happen.
Hi, now it works
Regards,
@oxymoagencia We would request you to update WooCommerce Catalog Enquiry 3.0.0; where this issue is resolved.
Kindly upgrade to the latest version and check again.
If the issue still exists, please let us know.
Regards,
Moumita
Hi Moumita
I’m using that version, I updated last week
regards,
@oxymoagencia We have launched another version 3.0.2, where this issue has been resolved.
Kindly update the plugin and confirm the same.
Looking for your co-operation.
Regards,
Moumita
Hi Moumita
Thanks for the information, I have the 3.0.2 version and still have the issue. Someone told me to edit the z-index, but I do not know where.
Great that you resolve the other confuse issue too.
regards,
@oxymoagencia Will you please confirm one thing, that the pop-up works fine with Twenty Sixteen and when you switch to your theme you are getting this issue.
Because we doubled checked this on our site with Twenty Sixteen theme and we didn’t face this issue.
Will you please switch to a default theme like twenty sixteen and provide us your site URL, so that we can look into that.
Looking for your co-operation regarding the same.
Regards,
Moumita
