Plugin wont update

  • Resolved LiebeGroup

    (@liebegroup)


    7 years, 5 months ago

    Have been trying to update Events Made Easy for some time now and keep getting an error message saying – An error occurred while updating Events Made Easy: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. dompdf/lib/php-font-lib/.htaccess.old

    I have spoken with our web hosting company and they advised me to change our php system from 5.5 to 5.6 which i have but nothing has changed.

    I have basic knowledge of website design (have taken over an already built website) – please help in simple terms! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Franky

    (@liedekef)

    7 years, 5 months ago

    Like it says in the error:
    This is usually due to inconsistent file permissions. dompdf/lib/php-font/lib/.htaccess.old

    So: either correct those file permissions (most likely ownership is wrong) or remove it (since you’ll update anyway)

    Thread Starter LiebeGroup

    (@liebegroup)

    7 years, 5 months ago

    So like I said above, I have super basic knowledge of the website design/build so how do I correct file permissions? We don’t use code to make changes

    Plugin Author Franky

    (@liedekef)

    7 years, 5 months ago

    I said: correct it or remove it. If you don’t know how to correct it, remove the whole plugin folder and just reinstall the plugin again, no data will be lost.
    Btw: this is beyond the scope of EME 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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