Plugin updates unknown Compatibility

  • Resolved taffy13U3A

    (@taffy13u3a)


    9 years, 7 months ago

    There are several plugin updates with Compatibility unknown for WordPress 4.5.3 waiting for me to update the original installed Plugin on my Web site. I use Envira Gallery Premium as well as several Addons for the same Plugin. There is also a update for UpdraftPlus Premium with the same message as above. This is the first time i have seen a UpdraftPlus update with unknown Compatibility. UpdraftPlus has served me well to date, I just need the Compatibility issue answered. Can anyone please try and explain what I see as a problem with these updates?
    Thanks in advance for any input

Viewing 9 replies - 1 through 9 (of 9 total)
  • Moderator James Huff

    (@macmanx)

    9 years, 7 months ago

    I’m not sure why you’re seeing that for UpdraftPlus. https://wordpress.org/plugins/updraftplus/ lists itself as compatible with WordPress 4.5.3.

    I can’t speak for Envira Gallery Premium though, you’ll need to get in touch with their support at http://enviragallery.com/contact/

    Thread Starter taffy13U3A

    (@taffy13u3a)

    9 years, 7 months ago

    Hi James
    UpdraftPlus has always served me well, this is the first time i have seen the unknown compatibility message on an update from Updraftplus. The view version details does indeed show compatibility up to 4.6. As far as the other plugin is concerned there is also a warning in the details version about compatibility with my present release of WordPress 4.5.3. Thank you for feedback, it does help to know that there is someone out there reading the forum messages. Rather than me waffling on, I will test in my localhost setup.

    Moderator James Huff

    (@macmanx)

    9 years, 7 months ago

    Is it the free UpdraftPlus, or their premium version?

    Thread Starter taffy13U3A

    (@taffy13u3a)

    9 years, 7 months ago

    Hi James
    I am using the premium (paid) version 2.12.16.22
    The update marked as unknown compatibility is pointing to 2.12.18.22

    Moderator James Huff

    (@macmanx)

    9 years, 7 months ago

    Ah, ok, then likewise you’ll need to get in touch with them at https://updraftplus.com/paid-support-requests/

    Thread Starter taffy13U3A

    (@taffy13u3a)

    9 years, 7 months ago

    Feedback re the confusing plugin message.
    UpdraftPlus have confirmed that the plugin is compatible with the present WordPress release 4.5.3 and up to 4.6 when released.
    Thank you to David for his prompt reply.
    Envira Gallery admin have also replied, they have also confirmed that the present plugin updates are compatible with the present WordPress release 4.5.3
    This still does not explain why I am seeing non compatible with my present release 4.5.3 for the Envira plugin updates.
    The warning message when i access the details of what is changing or has been changed in the plugin is stamped with a warning message that they have not been tested with my current release of WordPress 4.5.3 compatible up to 4.5.2
    i have tested in my localhost and there are no problems to report when the plugins are installed (activated)
    The issue has now been addressed by Envira Gallery admin, it is a text entry problem when the developers push the plugin updates out for installation.
    I will close this support request, thanks to all concerned.

    Moderator James Huff

    (@macmanx)

    9 years, 7 months ago

    I recommend following up with UpdraftPlus too as to why it’s not reporting correctly. We don’t have much control over how commercial plugins operate their updaters.

    Thread Starter taffy13U3A

    (@taffy13u3a)

    9 years, 7 months ago

    Support is alive and well, thank you to all for the prompt feedback.

    Moderator James Huff

    (@macmanx)

    9 years, 7 months ago

    You’re welcome!

Viewing 9 replies - 1 through 9 (of 9 total)

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