• Resolved rarosett

    (@rarosett)


    I used the Gallery Bank plugin on a customer’s website. The customer called to complain that the gallery had disappeared, and only the shortcode was showing on the page. I checked and the plugin did not seem to be installed, so I reinstalled the plugin, and all was well. Within a couple of weeks, the customer called with the same issue. I had to switch to a different plugin that we don’t like as well, but at least it works. I reinstalled the Gallery Bank plugin (even though we are not using it on the site) to see if the problem would occur again. I just checked to see if it was still there and saw this error: “The plugin gallery-bank/gallery-bank.php has been deactivated due to an error: Plugin file does not exist.” Has anyone else had this issue? I use the Managed WordPress hosting through GoDaddy. They automatically install WordPress updates (not theme or plugin updates) for me. Could this be contributing to the problem? I haven’t had this issue with any other plugins.

    https://wordpress.org/plugins/gallery-bank/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Varun Sharma

    (@contact-banker)

    Hi,

    Thank you for contacting us!

    We would request you to please contact us on our email address support@tech-banker.com with more details about the problem.

    Thanks & Regards

    Support Team
    Tech Banker

    I am having the same problem! I’m using Gallery Bank for my wedding announcement site and when people go to see the pictures, they are solely met with code. Very frustrating!

    Plugin Author Varun Sharma

    (@contact-banker)

    Hi kristycarlton,

    Thank you for contacting us!

    We would request you to please contact us on our email address support@tech-banker.com with more details about the problem.

    Thanks & Regards

    Support Team
    Tech Banker

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin Repeatedly Deactivates/Uninstalls Itself’ is closed to new replies.