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[resolved] backup failed - password (4 posts)

  1. sflcsf
    Member
    Posted 3 years ago #

    When doing a backup, it fails with the message username and password combination not found on records. I don't know how to sync this up. I changed the password on the backup website today.

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 3 years ago #

    Hi sflcsf,

    When you get the username via email, did you copy and paste it?
    Try typing it manually, make sure you get the case correct (capitals and lowercase.)

    Try logging going to wordpress.backup-technology.com and logging in and see if it works.

    Jason.

  3. sflcsf
    Member
    Posted 3 years ago #

    I am trying to run a manual backup at the wordpress plug in. I have a new password for the online backup site changed yesterday. I can get into it and see there are no backups. So where is the broken sync of password?

  4. Online Backup
    Member
    Plugin Author

    Posted 3 years ago #

    Hi sflcsf,

    You need to enter the username and password, exactly as you do on wordpress.backup-technology.com, into the Online Backup Settings page.

    This then lets the plugin login to do the backups.

    Jason.

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