Plugin not working + conflict issue

  • alexsandros

    (@alexsandros)


    3 hours, 47 minutes ago

    Hi,

    Since few days, the Solid security plugin doesn’t work and even make trouble to a client website.

    WordPress 6.9.4
    Divi 4.27.6

    Solid security most recent update.

    We tried to disable/Enable back the plugin but it still doesn’t work, and we have a blank page when trying to get to the config page (please see in attachement https://ibb.co/yBPhSsVg).

    We also tried to disable all plugins but it still doesn’t work.

    We can’t leave the website without security protection.

    Thanks in advance for help.

    Regards

    • This topic was modified 3 hours, 29 minutes ago by alexsandros.
Viewing 1 replies (of 1 total)
  • Plugin Support Pawel [SolidWP Support]

    (@solidwppawel)

    3 hours, 15 minutes ago

    Hi @alexsandros,

    Thank you for reporting this. We’re currently experiencing a temporary issue with our licensing server that is affecting Solid Security’s settings page and some backend functionality. This is a known issue on our end and our team is actively working on resolving it.

    This is not related to a plugin conflict or your site’s configuration — it’s a server-side problem affecting multiple users right now.

    In the meantime, if the blank settings page is not causing any frontend issues for your visitors, you can leave the plugin active — the core security protections (like brute force protection and file change detection) should still be functioning even if the settings page is temporarily inaccessible. If the plugin is causing performance issues or errors on the site, you can temporarily deactivate it until the fix is in place.

    Best regards,
    Paweł

Viewing 1 replies (of 1 total)

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