“plugin error: timeoutPlease, contact Cleantalk support”

Resolved Kate
(@katebopp)

4 years, 12 months ago
Hi there, we just updated our website (plugins, themes). Immediately after update, I noticed that our site was loading slower than usual. As part of our update protocol, we use wpboom.com to snapshot our site visually to see what may have changed. When I clicked on a link from wpboom to load the url in question (our “World Coins” product category), I noticed it seemed to be loading really slowly. Then I got an error message which said:
“www.goldenruleenterprises.org says ‘Anti-spam by cleantalk plugin error: timeout Please, contact Cleantalk tech support https://wordpress.org/support/plugin/cleantalk-spam-protect.'”

Once I saw this error message, I remembered that (just a moment previously) I had noted on other urls that the site was loading way slower than normal.)

Yes, Cleantalk antispam was one of the updates I did today. So does this mean that the Cleantalk update is what is slowing down our site?

FYI, after this happened, I was unable to recreate the event. Our category and shop pages are still loading pretty slowly but the error message has not popped up again.
Thank you for your time.
- This topic was modified 4 years, 12 months ago by Kate.

Viewing 10 replies - 1 through 10 (of 10 total)

Justin Korn
(@themonko)

4 years, 12 months ago

We’re seeing this to (at least on one site so far) where the site is slowing down and my client just sent a screenshot with this exact same message.

SergeM
(@serge00)

4 years, 12 months ago

Hello, @katebopp, @themonko.

Thank you for your feedback. We are working on fixing this issue.
Please, give us about 24 hours. We will inform you of the results.

SergeM
(@serge00)

4 years, 12 months ago

We couldn’t identify what causes this issue.

Please, copy-paste your question about the CleanTalk account and service here in our private Ticket System:
https://cleantalk.org/my/support/open

We need some of you personal data for further troubleshooting.

Sorry for the inconveniences caused.

Thread Starter Kate
(@katebopp)

4 years, 12 months ago

Hi there @serge00 . Thank you for your response. I have just submitted a ticket at that link. Thank you for your help.

Plugin Support sergecleantalk
(@sergecleantalk)

4 years, 12 months ago

Thank you, let’s continue in your ticket.

Razorfrog Web Design
(@razorfrog)

4 years, 12 months ago

We’re seeing this on sites as well. Screenshot: https://rzfg.co/pMWOVQ

When will it be resolved? Should we downgrade versions?

Plugin Author alexandergull
(@alexandergull)

4 years, 12 months ago

Hello, @razorfrog

Open a new ticket and let us see it from your side. https://cleantalk.org/my/support/open

Then more data we get, than faster the issue will be resolved

SergeM
(@serge00)

4 years, 12 months ago

Thank you for waiting, @themonko, @katebopp, @razorfrog.

We have fixed the issue. Please, use this archive:
https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

The guide is here:
https://cleantalk.org/help/update-wordpress

Did it help you?

juliobornelli
(@juliobornelli)

4 years, 12 months ago

I’m still getting the error message and I think it might be affecting my woocommerce store, blocking credit card purchases.

Since the error prompt first appeared, I’ve had a surge on the number of failed credit card purchases.

Plugin Support katereji
(@katereji)

4 years, 12 months ago

Hi, @juliobornelli
Thank you for the feedback. I informed the developers.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘“plugin error: timeoutPlease, contact Cleantalk support”’ is closed to new replies.