Plugin Doesnt recognize MBString php extension

  • Resolved pmcmg

    (@pmcmg)


    2 years, 11 months ago

    This plugin was working a few days ago, when you updated to 3.8 it caused a critical error on the site. We rolled back the plugin to try and operate on a previous version and now we are receiving a

    “WooCommerce Square requires the mbstring PHP extension to function. Contact your host or server administrator to install and configure the missing extension.”

    Error message. I confirmed that the mbstring extension is on an activated in the Cpanel and contacted our hosting provider to confirm that it is active and working. Please advise.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Igor H

    (@ihereira)

    2 years, 11 months ago

    Hello,

    I understand you are receiving this error: WooCommerce Square requires the mbstring PHP extension to function. Contact your host or server administrator to install and configure the missing extension

    The first step that I recommend, is to contact your web host and ask them to enable PHP mbstring extension. A way to manually enable the extension is explained here:

    Let us know if there are any questions 🙂

    • This reply was modified 2 years, 11 months ago by Igor H.
    Thread Starter pmcmg

    (@pmcmg)

    2 years, 11 months ago

    Thank you, I have already contacted my hosting provider and they are saying that there is no issue with the mbstring extension.

    What would you recommend?

    Saif

    (@babylon1999)

    2 years, 11 months ago

    Hello @pmcmg,

    Could you please share a copy of your site’s System Status Report as well as a screenshot of the error? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Look forward to hearing back from you.

    Igor H

    (@ihereira)

    2 years, 9 months ago

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Best.

Viewing 4 replies - 1 through 4 (of 4 total)

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