Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
I would have thought the vendors of those plugins have a way to get around this and I would encourage you to ask them. If they’re different plugins you may have to ask them individually. Generally we only support plugins on WordPress.org and we can only guess what the issue is.
Thanks for the response Andrew. the plugins include:
WPBakery
Woocommerce
Premium Paypal manager
REvolution Slider
Vanilla PDF Embed
Some type of events manager, although a plugin is not listed.
Mailchimp for WordPress.
I will follow up with some of the vendors.
How would I find out what type of events plugin is installed? There is nothing listed.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
It could be part of your theme, which theme are you using?
I just ran it through a theme detector. It said “Biosphere”.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
I can’t find that theme on wordpress.org, it must be from a commercial vendor of which it sounds like you’ll need to ask about the events functionality.
Andrew,
Here is a link
Biosphere
The theme is no longer available. I think the website is very old. It needs an update, but I am not really sure where to go with it.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
I see. It does look like the events is part of your theme. I would contact the theme author if you can and then ask what choices you have for this. They may ask for an extensional fee of support and I think you’ll have to accept it, as there’s little support we can give. The alternative is hiring someone to help you on another jobs website, but that’s probably more expensive and time consuming than what the theme author can provide.
Maybe I should contact Envato, who are based here in Melbourne. They may have some idea. The site owners have high expectations as to what it should do, eg solicit donations, sell merchandise, post events, but a fairly limited budget. I think they need to start from scratch. They are a charity.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
You’re right that it is probably cheaper to start from scratch. A problem with an unsupported commercial theme is that when something goes wrong there isn’t anyone who can help without investing a lot of time figuring out how it’s built. Commercial themes don’t follow the standards of themes distributed on WordPress.org and they are built in their own custom practices of the developer who wrote it.
OK. Thanks for that. I am going to the WordPress meet-up here in Melbourne tomorrow night. I will ask some questions there. If we find someone to redevelop the site, would I be able to assist? I am a journalist by trade so can write the content. I also know CSS and HTML and a limited amount of PHP. Or would I be out of my depth?
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Sounds great. If it’s possible I would encourage that person to use plugins and a theme that is distributed on WordPress.org so when that person is unavailable in the future, you can still get some support here on the forums.
Thanks for your help, Andrew. I will let you know how I get on.
Regards
Phillip
