Plugin Breaks Contact Forms

Hi, @ghouse3

Glad you reached out. I can help you sort out this issue.

When I accessed your website and the donor dashboard, I noticed you have a jQueryParams error on the console.

Divi’s “Defer jQuery And jQuery Migrate” and “Smooth Scrolling” options can break the Multi-Step and Classic Form templates and throw the “jqueryParams is not defined” error in the console. Let’s start by disabling those options and see if that helps clear things up. In case you find it helpful, my colleague created a fantastic screencast for how to do that: https://somup.com/c3jw0zUop

In addition to that, in the vast majority of cases, the spinning wheel at the end is also a result of the cache. If you’re not familiar with caching, it’s a method of saving server resources by storing copies of a page or site, so that the next visitor’s visit doesn’t trigger a call to the server at all, they just get the copy that was saved.

We put together this deep dive into what caching is and how it can cause problems: https://givewp.com/documentation/resources/caching/

Caching works really well for speeding up sites, but when a saved copy of the site has sensitive information in it (like donor info) it’s important that GiveWP not share that with the next visitor.

If GiveWP is not convinced that the browser requesting the data is the correct one, it defaults to not showing the data.

In order to verify that my hypothesis is right here, we need to exclude any asset loaded by GiveWP from the cache.

Caching is handled differently on various sites and web hosts, and most of them allow for excluding specific URLs or parts of URLs from caching. At the very least, you should exclude the following slugs from caching:
/donations/
/donation-confirmation/
/donor-dashboard/

Also, the following query strings:
give-embed=donor-dashboard
giveDonationFormInIframe=1

Your host or the caching plugin/solution you are using can help with that. Some of them may require what’s called a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.

You can also temporarily disable caching on the site to confirm that the uncached site isn’t showing the problem.

While fine-tuning cache falls outside the scope of the support we’re able to provide, your success with online donations is our number one priority, and we’re happy to provide any tips.

Please let us know if you have further questions or need additional assistance!