PHP Timeout

Dear @jianne18 ,

Thanks for contacting us.

Could you, please, send us the backup log file, so we can analyze the issue?

You can download the mentioned log file by this article link:
https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/

Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

In case you don’t have access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

Dear @jianne18 ,

We haven’t heard back from you for 2 days.
We’re marking this thread as resolved.
Please, submit a new support thread if you need more help.