PayPal payment method sends Processing Order Email too soon

  • ilithya

    (@ilithya)


    9 years, 9 months ago

    I’m having a big issue with the PayPal Payment Method of WooCommerce Version 2.6.1.

    If the user selects PayPal as payment method on the shop, right after submitting the form to redirect the user to the PayPal website, WooCommerce sends a Processing Order Email to the customer and to the shop owner.

    I haven’t found a setting to disable this as it’s confusing, that even before the user decides to even pay with PayPal, he receives this email right away, saying that his order it’s processing. And maybe at this point, he doesn’t even want to go further and decides to cancel his purchase.

    The email is been sent as soon as the redirection from WooCommerce to PayPal happens, even before the user either pays for the item or decides to cancel the payment method.

    I tried deactivating the “Processing Email” option under Email Settings in WC, but this is bad, as we’re using another 2 payment method options.
    And if the user decides to pay for example via BACS, then the user won’t receive an Email with all the bank info to make the payment for his purchase.

    Any tips on fixing this bug? Would be a big help guys!??

    And as a suggestion for the next release, maybe the processing email should have a setting to choose if one needs it for each of the payment methods…

    Thanks.

    https://wordpress.org/plugins/woocommerce/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Mike Jolley

    (@mikejolley)

    9 years, 9 months ago

    Sounds like you either have some code or a plugin using the wrong status by default. The default status is actually ‘pending’ and I’ve confirmed thats what is used on my own installs.

    Thread Starter ilithya

    (@ilithya)

    9 years, 9 months ago

    Hi Mike,

    Thanks for the quick answer.

    I’ll double check this, as all edits on WooCommerce were done via a child plugin folder inside our custom theme.
    So that when I debug it, I can always test WC with the standard WP Theme.

    But I used 2 other plugins together with WooCommerce:
    – WooCommerce Checkout Manager
    – WooCommerce Germanized

    So I’ll try to deactivating those and retest.
    I’ll post again in here, whatever results I might have encounter after retesting.

    Plugin Contributor Mike Jolley

    (@mikejolley)

    9 years, 9 months ago

    Sounds good.

Viewing 3 replies - 1 through 3 (of 3 total)

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