Call PayPal Merchant Services. Hope this helps.
I appreciate the response but I would still like to hear from the plugin support team. Seems I’m not the only one having issues with the Paypal Donations payment gateway recently.
Hey @amandadarr,
We’ve seen various errors with folks trying to connect to the PayPal Donations gateway, and at this point all issues point toward something on PayPal’s side. We are working closely with PayPal to resolve these issues, and figure out what’s going on, but as I said, the issues are all on PayPal’s side at this point.
Here’s what has worked for some folks:
It seems that using an incognito browser somehow aids in making the connection. So try logging into your WordPress site in an incognito browser and see if that connects without issue to PayPal.
If you are still unable to connect even when connecting with an incognito browser, we’d like to gather a bit more information about what’s going on, and have set up a special form to gather that information. You can read more about the problems and fill out this form as completely as possible: https://givewp.com/paypal-onboarding-reports/
Here’s how we’d recommend interfacing with PayPal on this, in addition to us sending along that information. Send them a support request with the following:
Greetings!
I am trying to connect my PayPal account to the GiveWP plugin for WordPress. I have gone through the onboarding process to connect my account, but when I finish I'm given the following message from GiveWP:
(insert the error messages you are seeing)
Please help me resolve these account errors so I can begin accepting payments via PayPal on GiveWP.
As soon as we know anything more, we’ll pass it along!
Thanks!
