• Resolved Lacomb

    (@lacomb)


    Has anyone run into the issue where they can not get to the payment screen when using a variable product? I use a variable product to allow my customers to select their desired level of insurance. If insurance is not selected you can check out and pay for the product without issue. If you select insurance it shows up in the shopping cart but when you try to go to the payment screen it gets hung up and you get the spinning wheel. The insurance is a variable product that is virtual and tax free. I switched to one of the WordPress themes and still had the issue so the theme is not the issue. Any ideas? Thanks!

    https://wordpress.org/plugins/jigoshop/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi Lacomb,

    Could you provide some link please?

    Thread Starter Lacomb

    (@lacomb)

    ### WordPress Environment ###

    Home URL: http://www.artsbeercans.com
    Site URL: http://www.artsbeercans.com
    Jigoshop Version: 1.17.7
    Jigoshop Database Version: 1503180
    Log Directory Writable: ✕ To allow logging
    make /homepages/0/d444536622/htdocs/wordpress/wp-content/uploads/jigoshop-logs/ writable or define a custom JIGOSHOP_LOG_DIR.

    WP Version: 4.3.1
    WP Multisite: –
    WP Memory Limit: 64 MB
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.5.30
    PHP Post Max Size: 50 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.1.73
    eAccelerator: ✕
    APC: ✕
    OpCache: ✕
    Short Open Tag: ✔
    Allow URL fopen: ✔
    Session: ✔
    Cookie Path: /
    Save Path:
    Use Cookies: ✔
    Use Only Cookies: ✔
    Max Upload Size: 50 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Server Locale ###

    decimal_point: .
    thousands_sep: N/A
    mon_decimal_point: N/A
    mon_thousands_sep: N/A

    ### Active Plugins (33) ###

    Extension Works Framework: by Extension Works – 1.5.6
    JigoShop Post Layout: by Isaac Oyelowo – 1.0
    Admin Bar Disabler: by Scott Kingsley Clark – 1.2
    Black Studio TinyMCE Widget: by Black Studio – 2.2.8
    BulletProof Security: by AITpro | Edward Alexander – .52.8
    Anti-Spam by CleanTalk: by СleanTalk – 5.29
    Dynamic Widgets: by Qurl – 1.5.11
    WP Cart Mailcheck: by Lee Willis – 1.0.5
    EWWW Image Optimizer: by Shane Bishop – 2.5.3
    JigoShop Quickview: by James Kemp – 1.1
    Jigoshop Admin Bar Addition: by David Decker – DECKERWEB – 1.8
    Jigoshop – Custom product tabs: by Matt Gates – 2.1
    Jigoshop PayPal Payments Advanced Gateway: by Ivan Andreev | VanboDevelops – 1.0.4
    Jigoshop PDF Invoices: by Jigoshop – 3.1.2
    Jigoshop Product Add-ons: by OptArt | Zbigniew Niedzielski – 1.19.1
    Jigoshop Sold Graphic Icon: by Jigoshop | Zbigniew Niedzielski – 1.0.4
    Jigoshop Sorting: by OptArt | Amadeusz Starzykiewicz
    Piotr Szczygiel – 1.2.3.1

    JigoShop Statistics: by James Kemp – 1.0.1
    Jigoshop USPS Shipping: by Jigoshop – 1.3.1
    Jigoshop: by Jigoshop Limited – 1.17.8
    Jigoshop Wish List: by Chris Mavricos
    SevenSpark – 1.0.5

    jQuery Updater: by Ramoonus – 2.1.4
    Jigoshop Customer Discounts: by OptArt | Amadeusz Starzykiewicz – 2.5.3
    Page Lists Plus: by Tim Holt – 1.1.8
    Peter’s Login Redirect: by Peter Keung – 2.9.0
    prettyPhoto Media: by binaryhideout – 1.4
    Redirection: by John Godley – 2.4.3
    Regenerate Thumbnails: by Viper007Bond – 2.2.4
    Social Media Widget: by Noah Kagan – 4.0.4
    Jigoshop Infinite Product Scroll: by 61 Extensions – 1.0.1
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.11.15.21

    Wordfence Security: by Wordfence – 6.0.20
    Yoast SEO: by Team Yoast – 2.3.5

    ### Settings ###

    Taxes Enabled: ✔
    Shipping Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### Jigoshop Pages ###

    Shop Base: #2888 – /all-products-2/
    Cart: #2274 – /cart-page/
    Checkout: #2276 – /checkout-page/
    Pay: #2278 – /checkout-page/pay/
    Thanks: #244 – /checkout-page/thanks/
    My Account: #2280 – /my-account/
    Edit Address: #2282 – /my-account/edit-address/
    View Order: #2284 – /my-account/view-order/
    Change Password: #2286 – /my-account/change-password/
    Track Order: #237 – /order-tracking/
    Terms: Page not set

    ### Taxonomies ###

    Product Types: configurable (configurable)
    downloadable (downloadable)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    virtual (virtual)

    ### Theme ###

    Name: Sommerce
    Version: 2.6.0
    Author URL: http://yithemes.com/
    Child Theme: ✕ – If you’re modifying Jigoshop or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
    Jigoshop Support: Not Declared

    ### Templates ###

    Overrides: sommerce/jigoshop/archive-product.php
    sommerce/index.php
    sommerce/jigoshop/loop-shop.php

    Hi, Lacomb

    That kind of issue most often is related with jQuery, probably some plugin is using an old version and there is a conflict between the plugins, to check it you need to deactivate one by one the plugins and try to past the checkout page with cheque payment, you can try the jQuery updater also but it is not helping always, please remember to make a backup before any changes.
    First of all try to deactivate first the plugin redirection.

    Thread Starter Lacomb

    (@lacomb)

    I narrowed the issue down to the PayPal Advanced option. When using PayPal Standard I am able to process payments with variable products. However, the issue occurs when trying to use the PayPal Advanced payment option.

    Hi Lamcomp,

    Could you contact us through the contact form on jigoshop website? We could farther assist you, just include this topic header in subject
    “Payment screen not working with variable products” and a link to this topic will be usuful as well.

Viewing 5 replies - 1 through 5 (of 5 total)

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