Payment Form not loading in such places.

  • Resolved sunrootsoftit

    (@sunrootsoftit)


    2 years, 12 months ago

    Hello Support,

    Everything is working, but suddenly I was informed that the payment form on the checkout page not loading in an office location. Am I checking my site settings with this plugin?

    Is there any reason, that the payment form will not load any specific area or IP or location and why and whats the solution. I want that people can checkout from any part using this gateway.

    Check the video:- https://uploadnow.io/f/m6yrfkY

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Igor H

    (@ihereira)

    2 years, 12 months ago

    Hi,

    I checked your vide thanks sharing, I understand the customer is not able to type the card number.

    On my end, the page permits to add a card:

    Can you please request your customer to try again using an incognito window? Or another browser/device combination? Please ask your customer to clear the browser cache, and try again. Please check or ask them if there is a VPN or proxy installed on their network, if so, kindly request them to disable it.

    Is the issue still present after that?

    Let us know what you find.

    Igor H

    (@ihereira)

    2 years, 11 months ago

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Payment Form not loading in such places.’ is closed to new replies.