Hi there!
Can you please confirm that you’ve followed the instructions in Square Documentation to set up the extension?
Specifically, the Gateway Features section?
If yes, can you please share the exact error you’re seeing while attempting to checkout using Square?
Along with that, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Ok ,
Now I was able to process 2 transactions once i changed the product system of record to “do not sync product data “. I also realized I can process regular tangible products but the conflict issue seems to be processing crowdfunding donations. Very frustrating….
Now I was able to process 2 transactions once i changed the product system of record to “do not sync product data
That’s not expected behavior. You can have both the payment gateway and the product sync with Square working at the same time.
I also realized I can process regular tangible products but the conflict issue seems to be processing crowdfunding donations.
I’m not sure I completely understand the query here. Would you mind sharing some more details along with the System Status Report and the error you’re seeing in the checkout page?
I am able to process transactions for products that are not categorized as
“crowdfunding ”
When I process a “Crowdfunding” product the payment goes through but its not reflected on the crowdfunders page.
When I process a “Crowdfunding” product the payment goes through but its not reflected on the crowdfunders page.
Thanks again for the additional details. We’d be glad to further investigate as soon as we have the System Status Report, the error you’re seeing on the checkout page, and a link to a product categorized as Crowdfunding.
Hi there,
I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
