Orders Marked As “Pending”

We are having an issue with orders being set to a post_status of “pending” instead of “wc-pending”, and unsure why this is happening. It is happening on some orders but not all of them, and we are unsure why.

Below is my System Report.

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### WordPress Environment ###

WC Version: 7.2.2
REST API Version: ✔</img> 7.2.2
WC Blocks Version: ✔</img> 8.9.2
Action Scheduler Version: ✔</img> 3.4.0
Log Directory Writable: ✔</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔</img>
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.21.0
PHP Version: 7.4.25
PHP Post Max Size: 2 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.10-MariaDB-1:10.5.10+maria~focal
Max Upload Size: 2 MB
Default Timezone is UTC: ✔</img>
fsockopen/cURL: ✔</img>
SoapClient: ✔</img>
DOMDocument: ✔</img>
GZip: ✔</img>
Multibyte String: ✔</img>
Remote Post: ✔</img>
Remote Get: ✔</img>

### Database ###

WC Database Version: 7.2.2
WC Database Prefix: smg_
Total Database Size: 949.49MB
Database Data Size: 549.75MB
Database Index Size: 399.74MB
smg_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
smg_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
smg_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
smg_woocommerce_order_items: Data: 9.52MB + Index: 4.52MB + Engine InnoDB
smg_woocommerce_order_itemmeta: Data: 42.58MB + Index: 40.13MB + Engine InnoDB
smg_woocommerce_tax_rates: Data: 0.16MB + Index: 0.25MB + Engine InnoDB
smg_woocommerce_tax_rate_locations: Data: 0.17MB + Index: 0.22MB + Engine InnoDB
smg_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
smg_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_woocommerce_payment_tokenmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
smg_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_actionscheduler_actions: Data: 3.02MB + Index: 3.28MB + Engine InnoDB
smg_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_actionscheduler_logs: Data: 3.02MB + Index: 3.03MB + Engine InnoDB
smg_bwf_contact: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
smg_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_bwf_wc_customers: Data: 0.22MB + Index: 0.03MB + Engine InnoDB
smg_commentmeta: Data: 5.52MB + Index: 6.03MB + Engine InnoDB
smg_comments: Data: 38.58MB + Index: 37.03MB + Engine InnoDB
smg_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_gf_entry: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
smg_gf_entry_meta: Data: 0.22MB + Index: 0.31MB + Engine InnoDB
smg_gf_entry_notes: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
smg_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_gf_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
smg_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
smg_gf_form_view: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
smg_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
smg_groups_capability: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
smg_groups_group: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_groups_group_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_groups_user_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_groups_user_group: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_options: Data: 9.38MB + Index: 0.25MB + Engine InnoDB
smg_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_pmxi_hash: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
smg_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_pmxi_images: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
smg_pmxi_imports: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
smg_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_postmeta: Data: 243.73MB + Index: 218.33MB + Engine InnoDB
smg_posts: Data: 65.45MB + Index: 14.63MB + Engine InnoDB
smg_redirection_404: Data: 4.52MB + Index: 3.30MB + Engine InnoDB
smg_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
smg_redirection_items: Data: 1.52MB + Index: 0.67MB + Engine InnoDB
smg_redirection_logs: Data: 0.16MB + Index: 0.05MB + Engine InnoDB
smg_relevanssi: Data: 19.56MB + Index: 28.13MB + Engine InnoDB
smg_relevanssi_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
smg_relevanssi_stopwords: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
smg_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_rg_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
smg_rg_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
smg_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
smg_rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
smg_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
smg_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
smg_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
smg_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
smg_taxjar_record_queue: Data: 4.52MB + Index: 1.52MB + Engine InnoDB
smg_termmeta: Data: 0.19MB + Index: 0.22MB + Engine InnoDB
smg_terms: Data: 0.17MB + Index: 0.20MB + Engine InnoDB
smg_term_relationships: Data: 1.33MB + Index: 0.38MB + Engine InnoDB
smg_term_taxonomy: Data: 0.22MB + Index: 0.23MB + Engine InnoDB
smg_usermeta: Data: 10.34MB + Index: 5.50MB + Engine InnoDB
smg_users: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
smg_user_tracking: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
smg_vtprd_lifetime_limits_purchaser: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_vtprd_lifetime_limits_purchaser_logid_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_vtprd_lifetime_limits_purchaser_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_vtprd_purchase_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_vtprd_purchase_log_product: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_vtprd_purchase_log_product_rule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
smg_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
smg_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
smg_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
smg_wc_order_coupon_lookup: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
smg_wc_order_product_lookup: Data: 4.52MB + Index: 5.94MB + Engine InnoDB
smg_wc_order_stats: Data: 3.52MB + Index: 3.38MB + Engine InnoDB
smg_wc_order_tax_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
smg_wc_product_attributes_lookup: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
smg_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_wc_product_meta_lookup: Data: 0.22MB + Index: 0.39MB + Engine InnoDB
smg_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_wdr_order_discounts: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
smg_wdr_order_item_discounts: Data: 0.20MB + Index: 0.16MB + Engine InnoDB
smg_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
smg_woocommerce_exported_csv_items: Data: 3.52MB + Index: 0.17MB + Engine InnoDB
smg_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_wpmailsmtp_debug_events: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
smg_wpmailsmtp_emails_log: Data: 52.09MB + Index: 8.08MB + Engine InnoDB
smg_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
smg_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_yith_wcwl_lists: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
smg_yoast_indexable: Data: 10.50MB + Index: 9.75MB + Engine InnoDB
smg_yoast_indexable_hierarchy: Data: 1.34MB + Index: 1.16MB + Engine InnoDB
smg_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
smg_yoast_primary_term: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
smg_yoast_seo_links: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
smg_yoast_seo_meta: Data: 1.48MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 177
acf-field-group: 20
attachment: 17992
bwl_kb: 15
custom_css: 1
dp_banner: 54
dp_dealership: 110
et_pb_layout: 33
nav_menu_item: 63
notification: 2
o-discount: 4
o-list: 1
oembed_cache: 52
page: 34
post: 1942
product: 897
product_variation: 686
revision: 6043
shipping_package: 3
shop_coupon: 138
shop_order: 48015
shop_order_refund: 18
tm_global_cp: 1
vtprd-rule: 3
wccf_product_field: 3

### Security ###

Secure connection (HTTPS): ✔</img>
Hide errors from visitors: ✔</img>

### Active Plugins (37) ###

Gravity Forms: by Gravity Forms – 2.6.8
Advanced Custom Fields PRO: by WP Engine – 6.0.6
BJ Lazy Load: by Bjørn Johansen
Aron Tornberg
angrycreative – 1.0.9

BWL Knowledge Base Manager: by Md Mahbub Alam Khan – 1.3.9
Classic Editor: by WordPress Contributors – 1.6.2
Dealer Portal Announcement Banners: by  –
GTM4WP: by Thomas Geiger – 1.16.2
Novamodule : WooCommerce - NetSuite Integration: by Nova Module – 2.4.0
Redirection: by John Godley – 5.3.6
Relevanssi: by Mikko Saari – 4.18.2
SMG - Main: by  –
User Registration - Tracking: by Sanctuary – 1.0.0
SVG Support: by Benbodhi – 2.5.5
TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 4.1.5
User Switching: by John Blackbourn & contributors – 1.7.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1
Woo Discount Rules PRO 2.0: by Flycart – 2.4.4
Woo Discount Rules: by Flycart – 2.5.2
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3
WooCommerce Advanced Shipping Packages: by Jeroen Sormani – 1.1.9
WooCommerce First Data Payeezy Gateway: by SkyVerge – 4.9.0
WooCommerce Multiple Customer Addresses: by Lagudi Domenico – 14.9
WooCommerce Name Your Price: by Kathy Darling – 3.3.10
Invoices for WooCommerce: by Bas Elbers – 3.1.9
Sequential Order Numbers for WooCommerce: by SkyVerge – 1.9.7
WooCommerce Shipment Tracking: by WooCommerce – 2.0.0
WooCommerce Store Credit: by Themesquad – 4.2.4
WooCommerce Waitlist: by Neil Pie – 2.3.5
WooCommerce: by Automattic – 7.2.2
XL NMI Gateway for WooCommerce: by XLPlugins – 2.1.0
Yoast SEO: by Team Yoast – 19.12
WP All Import Pro: by Soflyy – 4.7.3
WP Mail SMTP Pro: by WPForms – 3.7.0
WP NMI Gateway PCI for WooCommerce: by Pledged Plugins – 1.1.1
WP SEO HTML Sitemap: by Magna Technology
LLC – 0.9.6

WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.4
YITH WooCommerce Wishlist: by YITH – 3.16.0

### Inactive Plugins (2) ###

Sanctuary Sandbox: by Michael Schut & Kevin Stalder – 0.0.1
WP File Manager: by mndpsingh287 – 7.1.7

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: by Kinsta Team – 3.0.0

### Settings ###

API Enabled: ✔</img>
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #304 - /shop/
Cart: #192 - /cart/
Checkout: #194 - /checkout/
My account: #228 - /my-account/
Terms and conditions: ❌</img> Page not set

### Theme ###

Name: FoundationPress
Version: 2.8.0
Author URL: http://olefredrik.com/
Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔</img>

### Templates ###

Overrides: FoundationPress/woocommerce/archive-product.php
FoundationPress/woocommerce/emails/admin-failed-order.php version 3.5.0 is out of date. The core version is 3.7.0
FoundationPress/woocommerce/emails/admin-new-order.php version 3.5.0 is out of date. The core version is 3.7.0
FoundationPress/woocommerce/emails/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0
FoundationPress/woocommerce/myaccount/orders.php version 3.0.0 is out of date. The core version is 7.0.1
FoundationPress/woocommerce/myaccount/view-order.php
FoundationPress/woocommerce/order/order-details-customer.php version - is out of date. The core version is 5.6.0

Outdated Templates: ❌</img>
					
					
						Learn how to update

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔</img> Next scheduled: 2023-01-06 18:56:57 -05:00
Options: ✔</img>
Notes: 110
Onboarding: completed

### XL NMI Gateway for WooCommerce ###

Environment: Live
Tokenization Enabled: 
Debug Mode: Off

### Action Scheduler ###

Complete: 9,706
Oldest: 2022-12-06 13:13:06 -0500
Newest: 2023-01-06 13:11:54 -0500

Pending: 6
Oldest: 2023-01-06 13:26:53 -0500
Newest: 2023-01-13 12:33:08 -0500


### Store Credit ###

Prices entered with tax: no
Show My Account: yes
Delete after use: yes
Individual use: no
Include tax: no
Apply to shipping: no
Coupon code format: {coupon_code}
Overrides: -

### Name Your Price ###

Version: 
Database version: 
Template overrides: –

### Status report information ###

Generated at: 2023-01-06 13:11:55 -05:00