Order stuck processing

  • Resolved redbaron77

    (@redbaron77)


    4 years, 1 month ago

    Hello,

    in 50% of users paying with PayPal the Order status is stuck at “Processing”. Then we look manually at PayPal to confirm the payment and completing the Order manually.
    what can I do?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    4 years, 1 month ago

    Hi @redbaron77,

    The WooCommerce order is set to Processing for all regular product orders after the payment, so this would be the expected behavior. Only orders for virtual+downloadable products will automatically be set to Completed after the payment.
    What kind of products are you selling and are both of the checkboxes for virtual+downloadable set?
    Thanks!

    Kind regards,
    Niklas

    Plugin Support Syde Joost

    (@joostvandevijver)

    3 years, 11 months ago

    Since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know!

Viewing 2 replies - 1 through 2 (of 2 total)

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