Order status auto-changed

  • Resolved lqqwp

    (@lqqwp)


    5 years, 1 month ago

    Why some shipped/cancelled/refunded orders in my store will auto-changed to processing after a few hours?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 1 month ago

    Hi there 👋

    Could you please let me know if this only happens with a specific payment gateway?

    Also, let’s check if there is an error on the WooCommerce Logs. So please, provide us the following:

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

    Thanks in advance!

    Plugin Support abwaita a11n

    (@abwaita)

    5 years, 1 month ago

    Hi @lqqwp,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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