Order has double lines

  • sirrahikkala

    (@sirrahikkala)


    9 years, 5 months ago

    For some reason, some orders are generated so that same item has double or duplicate order rows/lines. Not always, not same user but occasionally there is faulty order. The emails sent are wrong as well. How can I start to diagnose this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Mike Jolley

    (@mikejolley)

    9 years, 5 months ago

    Do a test order with no extensions active. This isn’t behaviour I’ve seen core exhibit alone.

    con

    (@conschneider)

    Engineer

    9 years, 5 months ago

    You can spin up a WooCommerce test site for free here: http://wcdemo.com.

    I wrote a help article on how to check for conflict and similar common issue scenarios here: http://conschneider.de/how-to-check-and-resolve-conflict-in-wordpress-and-woocommerce/ – it includes a checklist which you might find helpful.

    Happy testing

    Thread Starter sirrahikkala

    (@sirrahikkala)

    9 years, 5 months ago

    Hey, the testing with without the plugins wont help much since it occures 1/5 orders maybe and the shop is live. There is also 35 plugins in total.

    Also, new issue is that also the delivery method might be twice in some orders.

    • This reply was modified 9 years, 5 months ago by sirrahikkala.
    cewekay

    (@cewekay)

    9 years, 4 months ago

    Hey, I´ve got the exact same problem as @sirrahikkala! And I agree to that the testing without plugins (which is the standard answer as soon a problem in WooCommerce och WordPress comes up) wont help much since it only ocurres from time to time. I really want a solution to his problem asap.

Viewing 4 replies - 1 through 4 (of 4 total)

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