Ocean Extra – is creating an issue

  • Resolved workarundesign

    (@workarundesign)


    7 years, 7 months ago

    Hello,

    I recently started using OceanWP free theme. I had to install 2 plugins. Ocean demo import and Ocean extra. After almost finishing with the edit, I closed it for few days. Today I opened and found that the site was not responding with the error message “HTTP Error 500” Upon few research I had to uninstall the ocean extra plug-in, but without it my page is not loading the way it is supposed to be. I need help figuring out how do I get Ocean Extra up and running. My WordPress v 4.9.8. Themes and everything are up to date too.

    Thanks
    ~Arun

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • emranemranx

    (@emranemranx)

    7 years, 7 months ago

    Hi Arun,

    It seems to be a memory limit issue and 500 error is a server-side error. Please contact your web hosting provider and let them know about this error and they will help you in increasing the memory limit.

    Thank you!

    Thread Starter workarundesign

    (@workarundesign)

    7 years, 7 months ago

    Hello Emranemranx,

    Thank you for this advice. I will contact my Hosting service provider and let them know about this. Hope this resolves this issue.

    Thank you,
    ~Arun

    Theme Author oceanwp

    (@oceanwp)

    7 years, 7 months ago

    Hello, ask also to your host what is your PHP version, if it is not PHP 7, ask him to upgrade.

    Thread Starter workarundesign

    (@workarundesign)

    7 years, 7 months ago

    Hello Oceanwp team,

    Thanks a lot. I did what you had said. I updated my php version and increased my memory limit. It worked. Thanks for the support guys.

    ~Arun

    Theme Author oceanwp

    (@oceanwp)

    7 years, 7 months ago

    You’re welcome 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

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