Plugin Contributor
redsand
(@redsand)
Hi @spespam,
Almost 100% of reports of this type of error have nothing to do with the plugin itself, but rather are due to a site config issue or conflict.
Step 9 in our Troubleshooting Guide covers this specific issue, and gives the steps to resolve it:
One or more users on your site consistently receive a JavaScript and cookies related error message similar to this: “Sorry, there was an error. Please enable JavaScript and Cookies in your browser and try again.” (For comments, registrations, contact forms, or anything else.)
Your comment:
No error messages like cookies, javascript or even my IP blocked for some reason I don’t know
Regarding the issue in that post, I don’t think it’s quite accurate to say that. Your IP address was not blocked, and we explained the issues involved and tried to help you. You never replied to my question about whether you had taken the necessary steps to secure your network, and never submitted a support request for us to help you look into it further.
As I’ve pointed out several times in your previous support forum posts, and as noted in the sticky post, we don’t provide support through the forums here, but if you would like to submit a support request at the plugin’s official support page, we’ll be more than happy to help you resolve the issue.
If you prefer Akismet, you are welcome to use that instead. Best of luck.
– Scott
Thanks for your reply. I saw on your site that it’s a problem of cache by other plugins when updating. But if I have to empty the cache each time other plugins update, it would be like pain in the ass and I don’t even know how to do it. So for now, I’d rather stay with Akismet (which actually works fine without any other interventions like empty the cache or stuff like that). But maybe I will switch back to WP-Spamshield one day, who knows…
Regards
Plugin Contributor
redsand
(@redsand)
@spespam
I saw on your site that it’s a problem of cache by other plugins when updating. But if I have to empty the cache each time other plugins update, it would be like pain in the ass and I don’t even know how to do it.
That’s actually not at all what it says. You don’t have to clear the cache after every update. Besides, WP-SpamShield does that automatically for major cache plugins.
As I mentioned previously, if you wanted to resolve the issue, all you needed to do was submit a support request, and we could help you resolve most issues very quickly. If you would like the issue resolved, that’s all you need to do. If not, that’s fine too. Best of luck.
– Scott
