Hi @20g17j,
Thanks for your message.
How are you updating the post? Is it via the WP Admin or a front-end form?
What are you editing on the post in order to trigger a ‘Post Updated’ notification?
Thanks,
Jack
Thread Starter
20g17j
(@20g17j)
Thanks for getting back to me – in this instance, I am logged in to the site (admin), go to the page, click edit, add some new text to the post, click update…
Thread Starter
20g17j
(@20g17j)
Jack – was that what you were looking for? Let me know if I need to supplement. Thanks again.
Thread Starter
20g17j
(@20g17j)
And I am using the latest version of wp. Thanks again
Hi @20g17j,
Are you using the default ‘Post’ post type or a custom post type?
Do you have an SMTP plugin installed, such as Post SMTP / Email Log to help improve email deliverability?
Thanks,
Jack
Thread Starter
20g17j
(@20g17j)
default post type. yes – it is wp easy smtp. The e-mail notifications are working when there is a new post. thanks again for all of your help.
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This reply was modified 8 years, 3 months ago by
20g17j.
Hi @20g17j,
Thanks.
It sounds as if another plugin is preventing the notification from being triggered. There are lots of plugins that hook into post update so this might well be the issue.
Please can you make your way through this document and let me know how you get on?
Thanks,
Jack
Thread Starter
20g17j
(@20g17j)
Hi @20g17j,
It should work, it just sounds like another plugin could be preventing the update notifications from being triggered.
Are you able to make your way through that document and let me know how you get on?
Thanks,
Jack
Thread Starter
20g17j
(@20g17j)
Jack,
I will do that and get back to you. Just so I am clear – re: on the same site:
-BNWF is sending notifications (e-mails) for a “new post”
-BNWF is not sending notification (e-mails) when an existing post is updated (e.g., adding new test to the post)
There still could be a conflict with another plugin? Thanks again for all of your help.
Thread Starter
20g17j
(@20g17j)
Jack – an update (just got back to this and have not run through the above) but, I just added a short-code in the “message body” section of the existing “post updated” notification and it started to work. I do not have to do that for the notification for “new post” (no shortcode pasted in the “message body” section of the the new post notification). Thoughts? Thanks again for your help.
Hi @20g17j,
So were you previously sending a blank message body or did you have text just no shortcodes added?
Thanks,
Jack
Thread Starter
20g17j
(@20g17j)
No – nothing has ever been received for the BNWF notification setup for Updated Post on the BNWF admin/create page for BNWF. This changed last night when we added some shortcode to the Message Body section in same Updated Post page in BNWF.
The BNWF e-mail notification on the same site that was setup for a New Post being created has always sent e-mail notifications when a new post was created (no shortcode has ever been used with this notification)
We have never used shortcode until last night (and only with the BNWF created for Updated Post).
Summary (all on same site)
-New Post BNWF notification – always worked no shortcode ever used/inserted
-Updated Post BNWF notification – has never worked until we added/inserted shortcode.
Thanks again for all of your help.
Hi @20g17j,
Ok, thanks. I’ll make a note of that and check it out myself.
Pleased it’s now working for you though!
Thanks,
Jack
Thread Starter
20g17j
(@20g17j)
True – I look forward to hearing about what you find in connection with the difference in having to use short-code in one instance (with a notification for Update to Post – had to use short-code to make it) and not having to use it in another instance (with a notification for New Post – did not have to use short-code to make it work) on the same site. I assume that this is not the way you intended BNWF to work. I will keeping working on it too and update as appropriate. Thanks again, and I look forward to hearing from you.
