not adding subscribers

  • Resolved msattolo

    (@msattolo)


    9 years, 4 months ago

    Hi
    The form is not submitting users to the mailchimp list.
    http://miriamsattolo.com/maternity

    Any clue?
    I am performing a Facebook campaign and tracking through Facebook Pixel. Apparently none of the 34 subscribers that register today had appeared in my list. I tried subscribing myself and nothing.
    Thank you in advance
    Miriam

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    9 years, 4 months ago

    Hello Miriam,

    Can you please check the form settings and let us know if you have enabled “Double Opt-in”?

    Thread Starter msattolo

    (@msattolo)

    9 years, 4 months ago

    Hi Harish
    Yes, it is enabled.

    csterling

    (@csterling)

    9 years, 4 months ago

    I am having the same issue and also have Double Op-In enabled. My site is http://www.californiabeardco.com

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    9 years, 4 months ago

    Hey @csterling,

    I would request you to create a new support request so that the original post creator does not get notification.

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    9 years, 4 months ago

    Hello Miriam,

    If Double Opt-in is enabled, then once the user submits our form, MailChimp.com sends the user a verification email with a link. Unless they click the link they are not added to the MailChimp list.

    To debug this I would first suggest checking if any errors are listed at “MailChimp for WordPress > Others” menu in your WordPress admin. If there are no errors then try disabling “Double Opt-in” and testing again.

Viewing 5 replies - 1 through 5 (of 5 total)

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